Head of E-commerce Technology & AI Innovation

Job Description: Head of E-commerce Technology & AI Innovation

Role Overview

We are seeking a strategic, execution-focused Head of E-commerce Technology & AI Innovation to lead our digital infrastructure across multiple business units. As the leader of a lean, high-performance team of three (including yourself), you will bridge the gap between high-level business strategy and hands-on technology execution.

Your primary mandate will be to stabilize and scale our multi-brand e-commerce platforms while aggressively identifying, testing, and implementing AI workflows to optimize operations, personalization, and efficiency.

Key Responsibilities

1. Strategic Leadership & Multi-Business Management

• Oversee the core IT and e-commerce infrastructure across multiple distinct business brands/verticals, ensuring high availability, security, and scalability.

• Align technology roadmaps with commercial business goals, acting as the bridge between technical execution and executive leadership.

• Manage the technology budget, software vendor relationships, and third-party integrations (ERP, CRM, logistics, payment gateways).

2. AI Implementation & Automation

• Design and execute a pragmatic AI roadmap to drive efficiency in customer service (e.g., advanced LLM agents), marketing automation, data analytics, and inventory forecasting.

• Implement AI tools within day-to-day operations to allow a lean team to achieve the output of a much larger department.

3. Team Management & Hands-On Execution

• Lead, mentor, and work alongside a small team of two direct technical reports, fostering a culture of rapid deployment and continuous learning.

• Maintain a "player-coach" mindset—willing to roll up your sleeves to troubleshoot architecture issues, review code, or map APIs when necessary.

Profile & Qualifications

Experience

• 7+ years in IT or Software Engineering roles, with at least 2-3 years leading technical teams or projects in a fast-paced environment.

• Proven track record in multi-tenant or multi-brand e-commerce architectures (e.g., Shopify Plus, Magento/Adobe Commerce, or custom headless setups).

• Demonstrated experience deploying practical AI/ML applications or automation workflows (e.g., OpenAI API integrations, vector databases, or automated data pipelines) that yielded measurable business results.

Technical & Soft Skills

• Deep understanding of modern e-commerce ecosystems: ERP integrations, CRM data flows, omnichannel inventory management, and data warehousing.

• Strong foundational knowledge of cloud infrastructure (AWS, GCP, or Azure) and data security/privacy regulations.

• Agile & Resourceful: Thrives in a lean team structure where agility and speed-to-market matter more than massive corporate bureaucracy.

• Excellent communication skills with the ability to translate complex technical architectures into clear business metrics for non-technical stakeholders.

Key Performance Indicators (KPIs)

• System Uptime & Performance: Core platform stability across all business units.

• Operational Efficiency Gains: Quantifiable time or cost savings derived from implemented AI and automation tools.

• Project Delivery Speed: On-time execution of the digital and infrastructure roadmap.