Padel Host

Role Overview

The Host (Court Crew) serves as the primary point of contact for guests and players at Ola Social Padel, ensuring a seamless, welcoming, and well-managed experience across all touchpoints. This role blends hospitality service, front desk coordination, and court operations, requiring strong interpersonal skills, attention to detail, and operational awareness.

The Host is responsible for maintaining service excellence, operational flow, and court readiness while embodying the social and community-driven spirit of Ola.

Key Responsibilities

1. Guest Experience & Hospitality

• Deliver a consistent, high-quality guest experience aligned with Ola’s service standards

• Greet and assist guests promptly upon arrival with a professional and friendly demeanor

• Build rapport with players and foster a welcoming, social environment

• Anticipate guest needs and proactively offer assistance

• Handle guest feedback, concerns, or complaints in a calm and solution-oriented manner

2. Court Operations & Readiness

• Ensure all courts are clean, safe, and fully operational before each session

• Manage lighting, equipment, and court turnover between bookings

• Monitor ongoing matches and provide support when required

• Identify and report any maintenance or safety issues

3. Booking & Administrative Handling (Supporting)

• Manage reservations via WhatsApp and booking systems (e.g., Playtomic or equivalent)

• Coordinate schedules for court bookings, coaching sessions, and activities

• Process payments accurately and handle cashier responsibilities

• Maintain organized and up-to-date booking records

4. Opening & Closing Procedures

• Execute daily opening checklist (system setup, cleanliness, readiness)

• Perform end-of-day closing, including payment reconciliation and reporting

• Ensure operational areas are secured and aligned with SOPs

5. Team Support & Event Assistance

• Collaborate closely with team members to ensure smooth daily operations

• Support tournaments, social events, and community activities when required

• Contribute to a positive, cooperative team environment

Requirements

• Minimum 1–2 years of experience in hospitality, customer service, front desk, or sports/recreational operations

• Strong customer service mindset with the ability to create a welcoming, friendly, and professional guest experience

• Excellent communication and interpersonal skills; fluent in Bahasa Indonesia and able to communicate in basic to conversational English

• Ability to handle bookings, payments, and basic administrative tasks with accuracy (POS, WhatsApp, booking systems)

• High attention to detail and ability to follow SOPs to ensure smooth daily operations

• Physically fit and comfortable working in an active environment (padel playing experience is preferred)

• Reliable, well-presented, and able to work flexible shifts, including evenings, weekends, and public holidays

Preferred Qualifications

• Familiarity with padel, tennis, or similar sports environments

• Basic understanding of court etiquette and game flow

• Experience supporting events, tournaments, or community activities

• Interest in sports, wellness, or lifestyle hospitality