Job Description
Full details about the role and requirements
Yukerja Summary
The Call Center Representative Premium Account role at Metacom Careers is curated from Bossjob (category Kesehatan). Note the work location (Quezon City, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide exceptional customer service while handling premium account queries.
- Maintain detailed and accurate records of customer interactions and transactions.
- Work collaboratively with team members to improve customer satisfaction.
- Identify and escalate issues to the appropriate department when necessary.
Requirements
- Educational Qualifications: High School diploma or equivalent
- Experience Level: 0–2 years
- Skills and Competencies: Strong customer service skills, effective communication, and proficiency in English
- Qualities and Traits: Patient, empathetic, and able to work under pressure
- Responsibilities and Duties: Ability to handle multiple calls simultaneously and manage time effectively
- Working Conditions: Fast-paced work environment with possible flexible hours