Online Listings & Customer Support Specialist (Fully Remote - Work from home)

FULLY REMOTE JOB - WORK FROM HOME

We're looking for a reliable and detail-oriented Online Listings & Customer Support Specialist to join our growing remote team.

In this role, you'll manage online property listings, assist customers throughout the booking process, and support daily operations to ensure a smooth experience for both guests and internal teams. If you're organised, proactive, and enjoy working in a fast-paced digital environment, we'd love to hear from you.

Responsibilities

• Create, update, and optimise online listings across multiple platforms
• Ensure listing content is accurate, consistent, and up to date
• Respond to customer enquiries via email, chat, and messaging platforms
• Assist customers throughout the booking process and help resolve any issues
• Monitor listing performance and suggest improvements when needed
• Maintain accurate records and administrative documentation
• Support daily operational and coordination tasks
• Work closely with the team to improve processes and customer satisfaction

Requirements

• Intermediate to advanced English (written and spoken)
• Excellent communication and customer service skills
• Strong organisational skills and attention to detail
• Ability to work independently and manage multiple tasks efficiently
• Comfortable using online tools, booking platforms, and digital software
• Previous experience in customer support, administration, virtual assistance, or digital operations is an advantage
• Experience managing online listings or marketplace platforms is a plus

What We Offer

• 100% remote position
• Flexible working hours
• Competitive salary
• Long-term career opportunities
• Friendly and supportive international team
• Ongoing training and professional development