Referral & Relocation Officer (Onsite Work)

About the Role

We are looking for a proactive and highly organised Referral & Relocation Officer to join our growing team. This role is ideal for someone who enjoys a combination of administration, communication, and relationship management.

You will be responsible for supporting the referral and relocation process from initial enquiry through to successful move-in, working closely with local authorities, housing providers, landlords, tenants, and internal teams. The role requires excellent organisational skills, strong attention to detail, and the confidence to communicate professionally with a variety of stakeholders.

Experience in lead generation, cold calling, or email marketing is highly desirable, as you may also support business development activities by building relationships with councils, housing providers, and property partners.

Key Responsibilities

Referral & Relocation Coordination

• Manage referrals received from local authorities, housing providers, and partner organisations.
• Coordinate the relocation process from referral through to move-in.
• Liaise with tenants, councils, landlords, and internal teams to ensure a smooth transition.
• Schedule and coordinate property viewings, move-ins, appointments, and follow-up activities.
• Monitor relocation progress and keep all stakeholders updated.
• Maintain accurate records within internal systems and databases.
• Ensure all required documentation is completed accurately and on time.

Administrative Support

• Prepare letters, reports, spreadsheets, and other operational documents.
• Update internal trackers and maintain accurate case records.
• Organise digital files and ensure documentation is compliant and easily accessible.
• Assist with reporting and data entry.
• Support the wider operations team with administrative tasks as required.

Communication & Stakeholder Management

• Build positive relationships with councils, local authority officers, landlords, tenants, and external partners.
• Attend virtual meetings with clients and stakeholders when required.
• Respond professionally to emails and telephone enquiries.
• Handle sensitive situations with professionalism, empathy, and confidentiality.
• Provide regular updates to managers and clients regarding ongoing cases.

Business Development Support (Desirable)

• Conduct lead generation activities to identify potential partners and property opportunities.
• Carry out cold calling and follow-up communications with prospective landlords and housing providers.
• Assist with email outreach campaigns and marketing communications.
• Maintain accurate prospect databases and follow-up schedules.

Requirements

Essential

• Excellent verbal and written English communication skills.
• Strong organisational and time management abilities.
• Excellent administrative and data entry skills.
• Ability to manage multiple tasks and priorities.
• Strong attention to detail.
• Professional telephone manner.
• Confident communicating with a wide range of stakeholders.
• Ability to work independently while collaborating effectively within a team.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace.
• Comfortable working UK business hours.

Desirable

• Previous experience in administration, housing, property, customer service, or relocation coordination.
• Experience dealing with councils, housing providers, or public sector organisations.
• Experience in lead generation, cold calling, appointment setting, or business development.
• Experience using CRM systems.
• Knowledge of email marketing platforms or outreach campaigns.
• Experience with document management and reporting systems.

Key Skills

• Administrative Excellence
• Strong Communication Skills
• Stakeholder Management
• Customer Service
• Organisation & Planning
• Problem Solving
• Attention to Detail
• Time Management
• Professional Telephone Skills
• Relationship Building
• Microsoft Office
• Google Workspace
• CRM Systems (preferred)

What We're Looking For

The ideal candidate is organised, proactive, and confident communicating with people from all backgrounds. You should be comfortable speaking with tenants, landlords, local authorities, and internal teams while ensuring all administrative processes are completed accurately and efficiently.

You'll enjoy working in a fast-paced environment, be able to prioritise competing tasks, and have a genuine commitment to delivering excellent customer service.

If you also have experience in lead generation, cold calling, or email outreach, you'll have the opportunity to support business development initiatives alongside your operational responsibilities.