IT Support

IT Support

Key Responsibilities

• Maintain and manage master data, including vendor and material data.

• Ensure smooth business operations by supporting SAP, web, and mobile applications, including data entry, data extraction, and system support.

• Provide end-user support for hardware (PC/Laptop), servers, networks, and IT infrastructure.

• Monitor, troubleshoot, and resolve hardware, software, network, and application issues to minimize downtime.

• Collaborate with the IT COE Data Team to support daily, weekly, and monthly reporting using Excel and Power BI.

• Work closely with business users and cross-functional IT teams to identify, troubleshoot, and implement process improvements.

• Support IT infrastructure maintenance and ensure system availability and reliability.

• Provide on-call support for urgent infrastructure and operational issues when required.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.

• Minimum 2–3 years of experience in IT Support, Infrastructure, or System Administration.

• Strong knowledge of:

  • Windows/Linux Server Administration

  • Networking (LAN/WAN, TCP/IP, DNS, DHCP)

  • VMware or other virtualization technologies

  • Microsoft SQL Server and MySQL (DDL & DML)

  • Microsoft Power Platform (Power BI, Power Automate)

  • SAP ERP

  • API and system integration concepts

• Strong troubleshooting, analytical, and problem-solving skills.

• Responsible, proactive, and service-oriented with a strong sense of ownership.

• Able to work under pressure and manage multiple priorities effectively.

• Willing to provide on-call support for critical infrastructure issues.

• Excellent communication and teamwork skills.

• Good command of English, both written and spoken.

Ini sudah lebih clean, ATS-friendly, dan sesuai format JD perusahaan multinasional.