Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative role at ???????????? is curated from Bossjob (category Magang & Fresh Graduate). Note the work location (Navotas, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Provide exceptional customer service and support to clients via phone, email, and chat.
- Resolve customer inquiries and complaints promptly, ensuring a positive customer experience.
- Maintain accurate records of customer interactions and transactions.
- Assist in the development of knowledge base articles and customer service documentation.
- Collaborate with team members to achieve departmental goals and improve service processes.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field preferred.
- Experience Level: Entry-level position, no prior experience required.
- Skills and Competencies: Strong communication and interpersonal skills.
- Qualities and Traits: Patient, empathetic, and able to work well under pressure.
- Responsibilities and Duties: Adaptable to various customer needs and open to feedback for continuous improvement.