Head of Operation Other Branches

Key Roles and Responsibilities

• Strategic Alignment and Stakeholder Management-Including clinician: Develop and implement operational strategies, policies, and procedures that align with the company's long-term business goals and stakeholder management including clinician.

• Branch Oversight & Support: Monitor branch performance daily. Guide Branch Managers to achieve their sales, profitability, and customer service targets.

• Market Insight and Funelling: Understanding market landscape, competition and behaviour in order to make right touching point and programs.

• Process Optimization: Identify inefficiencies in workflows and optimize operational systems to maximize productivity while minimizing costs.

• Financial Management: Oversee regional and branch P&L, develop budgets, track financial forecasts, and manage resource allocations.

• Risk & Compliance: Ensure all branches remain legally compliant with industry standards and internal governance frameworks.

• Performance Monitoring: Define and track KPIs (Key Performance Indicators) to evaluate branch efficiency and deliver data-driven insights.

Core Requirements

• Education: A Bachelor’s degree in Business Administration, Operations Management, or a related field. An MBA or equivalent advanced degree is highly preferred.

• Experience: Extensive experience (typically 8-10+ years) in operations management, with at least 3-5 years in a senior multi-site or regional leadership capacity.

• Financial Acumen: Deep understanding of P&L management, forecasting, and budget development.

• Leadership & Interpersonal Skills: Exceptional people-management skills, conflict resolution, and the ability to influence cross-functional teams.

• Analytical Thinking: Strong problem-solving capabilities and proficiency with data analytics and operational software.

• Commercial Mindset: Having customer centric attitude and selling mindset.