Flagship Store Manager

Flagship Store Manager

About MENARD

Founded in 1959, MENARD is a prestigious Japanese skincare and cosmetics house known for merging cutting-edge dermatological research. With a commitment to "seeking true beauty," MENARD creates luxurious skincare rituals that elevate both skin and lifestyle. 

As we continue to expand our brand presence globally, we are seeking a passionate Social Media Executive / Social Media Specialist to help deliver our story of beauty with integrity and sophistication.

Role Overview

As the Shop & Spa Manager for a luxury beauty and skincare brand, you will be the brand ambassador responsible for delivering an exceptional client experience while driving the store’s commercial success. You will lead and inspire a high-performing team, ensure operational excellence, and uphold the luxury service standards that define the brand. This role blends sales leadership, customer relationship management, team development, and in-store brand representation.

Reports To : Director sales & marketing 
& Director Operations

Department : Marketing & Operations

Employment Type : Full-time

Location : Surabaya, Indonesia 

Training : 1 - 2 month in Jakarta

Key Responsibilities

Sales & Business Development

• Drive store sales performance and achieve or exceed sales targets

• Develop and implement strategies to increase customer foot traffic and sales conversions

• Conduct regular store performance reviews and identify areas for improvement
  
  

Team Leadership & Management

• Train and develop a high-performing store team

• Conduct regular team meetings and performance reviews

• Foster a positive and inclusive work environment

• Address employee concerns and resolve conflicts effectively
  
  

Customer Service

• Provide exceptional customer service to all store visitors, ensuring a memorable shopping experience

• Build strong customer relationships and foster loyalty

• Handle customer inquiries and complaints professionally and efficiently

• Provide personalized product recommendations based on customer needs and preferences
  
  

Store Operations

• Ensure the store is always clean, organized, and visually appealing

• Manage store inventory, including receiving, stocking, and processing returns

• Oversee store maintenance and ensure compliance with all safety and security regulations

• Implement visual merchandising guidelines and maintain attractive store displays

• Ensure adherence to all company policies and procedures

Brand Representation

• Represent the brand with professionalism and enthusiasm

• Participate in store events and promotions

• Maintain a strong understanding of Menard’s brand values and philosophy

Ideal Candidate

• 3–5+ years of experience in luxury retail, ideally in beauty, skincare and cosmetics

• Deep appreciation for Japanese aesthetics, skincare, and prestige consumer experience

• Proven track record in store leadership with strong sales and team results

• Experience in delivering exceptional customer service in a high-end environment

• Passionate about luxury beauty and skincare with deep product knowledge

• Strong leadership skills with the ability to motivate, train, and inspire

• Excelent interpersonal and communication skills, with a flair for clienteling

• Commercially savvy, detail-oriented, and results-driven

• Highly organized with a strong sense of aesthetics and store presentation

• Comfortable with digital tools (CRM systems, POS, and reporting software)

• Must be willing to attend training sessions held in Jakarta for a duration of 1 to 2 months

What MENARD Offers

• A unique opportunity to be part of one of Japan’s most revered luxury skincare brands

• Dynamic, cross-functional collaboration with teams across marketing, e-commerce, and retail

• A culture that values refinement, respect, and innovation

• Competitive salary, skincare allowance, and professional development opportunities