INVESTOR RELATIONS/CLIENT SERVICE OFFICER (Mandarin/Cantonese is an advantage)

Job

Description

Position: Investor

Relations Officer/Client Service Officer

Position Summary

The Investor Relations Officer will be responsible for managing customer-centric campaigns and project updates.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Handle incoming phone and email inquiries from clients and business partners about the company’s products and services, ensuring the questions or requests are handled in a timely and effective manner.
• Actively involved in addressing investors' inquiries and complaints, escalating complaints to the Investor Relations Manager in accordance with the company protocol.
• Conduct outward client servicing campaigns to maximize the satisfaction level of customers, as well as sales campaigns that support sales/reinvestment.
• Establish and maintain close communications with clients through phone calls and emails.
• Meet and answer customers’ inquiries as needed to deliver exemplary services to customers and business partners in North America, Asia and/or the Middle East.
• Maintain accurate track of project information to ensure completeness and timely delivery of high-quality customer updates and communication pieces.
• Assist in the planning and implementation of regional client updates and servicing campaigns.     
• Support internal and external stakeholders across all businesses with their client servicing and communication requirements.
• Produce and deliver of investor updates and other investor-related reporting and communications, and other ad hoc reports as requested by executive management.
• Research key industry, market, and economic statistics and trends impacting the real estate market, working closely with various internal stakeholders to gather and interpret data and information.     
• Demonstrate a high level of product knowledge and professionalism.
• Assist in the production of investor updates and other investor-related reporting and communications. 
• Research key industry, market, and economic statistics and trends impacting the real estate market. 
• Produce materials including investor presentations, corporate fact sheets, and other ad hoc reports as requested by executive management.
• Works closely with various internal stakeholders to gather and interpret data and information.? 
• Assist in the management of key corporate data and investment project information through company database. 
• Flexible to work outside of normal business hours when necessary.

 Minimum Qualifications (Knowledge, Skills, and Abilities)

•  Minimum of a bachelor’s degree in finance, Economics, Business or related field
• Minimum of 1-2 years of professional work experience, financial services industry experience a plus
• Excellent command of English and strong written and verbal communication skills (Cantonese and/or Mandarin will be an advantage)
• Strong analytical skills with exceptional attention to detail
• Must be proactive, detail-oriented, performance-driven, and a team player
• Self-motivated with a desire for continuous learning
• Proficiency in Microsoft Office Suite