Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Spa Receptionist di Graha Megaria Raya kami kurasi dari JobStreet (kategori Teknologi & IT). Perhatikan lokasi kerja (Seminyak, Bali) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
Responsibilities:
Ensure check-in and check-out processes are completed within 5 minutes.
Demonstrate strong interpersonal communication skills: friendly, professional, and diplomatic in guest interactions; respond quickly to guest needs, provide solutions or alternatives for complaints, and deliver personalized service to maintain guest loyalty.
Coordinate effectively across sections and departments to promptly fulfill guest needs.
Possess thorough product knowledge and understanding of hotel facilities to enable upselling and cross-selling of hotel products and services.
Detail-oriented in recording, remembering, and accurately communicating guest needs, preferences, and history.
Requirements:
Minimum high school (SMA/SMK) or equivalent; Diploma/Bachelor’s in Hospitality or Tourism preferred, with at least 1 year of experience in Front Office/GRO at a 5-star hotel (fresh graduates considered with 6 months OJT/Daily Worker experience); well-groomed, attractive, and professional.
Strong English communication skills (spoken and written); additional languages are a plus; friendly, responsive, detail-oriented, and able to work under pressure.
Proficient in hotel system VHP for check-in, check-out, room blocking, special requests, and guest data entry.
Knowledgeable of VIP/VVIP, repeat, and long-stay guest service standards; capable of handling guest complaints professionally following complaint-handling procedures (listen, empathize, solve, follow-up).
Understand SOPs for coordination with related departments; able to prepare guest reports including preferences, special request logs, and Guest Satisfaction Index (GSI).
Benefits:
Basic salary nett of tax (3.7 - 5 million/month)
BPJSTK & BPJS Kesehatan
THR
Medical Reimbursement up to 85% of 1 month’s basic salary per year (eligible after 1 year of employment and permanent status/PKWTT)
Free parking (1 motorcycle / 1 car)
Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts
1 meal per shift
Please submit your application before: Jul 13, 2026