Job Description
Full details about the role and requirements
Yukerja Summary
The Dining Crew role at Bornga is curated from Bossjob (category Perhotelan & Pariwisata). Note the work location (Makati, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
- 10% SC
- To follow company instructions and standard to maintain the good standard of quality of service and products;
- To follow company instructions in order to maintain the good image and reputation of the Company;
- To observe and follow the Company’s Rules & Regulations;
- To work with honesty, integrity, and morality;
- To provide the best service to its customers;
- To maintain the orderly and sanitary condition of the restaurant particularly the dining area;
- To perform all task assigned to you by your supervisor or manager;
- To maintain a good attitude towards your co-workers, superiors and customers;
- To properly serve the decent foods in timely and orderly manner;
- To know and understand every menu/dish of the restaurant;
- To wear the prescribed uniform or dress code at the company premises;
- To maintain a presentable appearance at work;
- It is understood that you agree to be re-assigned to other area/s of operations as your manager may see fit depending on your performance capacity; and
- To perform other tasks as may be assigned by the Company’s executive/s.
Responsibilities:
1?. Customer Service & Guest Relations
- Greet customers warmly and escort them to their tables.
- Present menus and explain daily specials or promotions.
- Take accurate food and beverage orders.
- Provide recommendations based on menu knowledge.
- Ensure guests’ needs are attended to promptly and professionally.
- Handle customer inquiries and minor complaints courteously.
2?. Order Handling & Service Execution
- Enter orders accurately into the POS system.
- Coordinate with kitchen staff to ensure timely food preparation.
- Serve food and beverages according to company service standards.
- Check orders before serving to ensure accuracy and completeness.
- Conduct follow-up table checks during dining.
3?. Table & Dining Area Management
- Set up tables before opening (utensils, condiments, napkins).
- Clear and reset tables quickly after guests leave.
- Maintain cleanliness and organization of dining area.
- Monitor dining floor during peak hours.
4?. Cash Handling & Billing
- Present bills accurately and process payments.
- Handle cash, credit card, and digital payments properly.
- Issue official receipts.
- Ensure proper turnover of collections at end of shift.
5?. Sanitation & Compliance
- Follow food safety and sanitation standards.
- Observe personal hygiene and proper uniform policy.
- Clean service stations and equipment.
- Comply with company SOPs and local health regulations.
6?. Teamwork & Communication
- Coordinate with kitchen and bar staff for smooth service flow.
- Attend daily briefings and meetings.
- Support other service staff when needed.
- Report issues or incidents to supervisor immediately.
7?. Opening & Closing Duties
- Assist in pre-opening preparations.
- Restock service supplies (cutlery, tissue, condiments).
- Perform end-of-shift cleaning and checklist tasks.
- Secure assigned area before leaving.
Experience:
- Previous Experience in Customer Service or Food Service: at least 1 year of previous experience in the hospitality or food service industry is required.
- Training: On-the-job training is typically provided to familiarize crew members with the restaurant’s procedures, menu, and customer service standards.
Personal Attributes:
- Positive Attitude: Must be approachable and upbeat, even during busy or challenging shifts.
- Professional Appearance: Dining service crew should maintain a clean and professional appearance.
- Punctuality: Being on time for shifts is crucial, especially in fast-paced dining environments.