Customer Service - English Speaker

Qualifications

• Available join immediately
• Minimum 1-year experience in Sales Administration, Customer Support, or related field
• Min. SMA/SMK in related major (Business Administration / Management preferred)
• Fluent in English (Written and Spoken)
• Has excellent organizational skills, attention to detail, and administrative skills
• Proficient in Google Workspace (Sheets, Docs, Slides) and Microsoft Office
• Familiarity with CRM (Customer Relationship Management) tools is a plus
• Good appearance and love sports (is a plus)
• Ability to work in a fast-paced environment and coordinate with multiple departments
• Based in Bali

Key Responsibilities

• Provide comprehensive administrative support to the Sales Team, including preparing quotations, contracts, and sales presentations.
• Mastering the company’s product knowledge (programs, packages, events) to assist clients with accurate information.
• Responds to incoming sales inquiries via email, whatsapp, and phone calls; filtering leads and directing them to the appropriate Sales Representative.
• Manages and updates the customer database (CRM) to ensure all client information, leads, and interaction logs are accurate and up-to-date.
• Assists in scheduling meetings, court bookings for trials, and facility tours for potential clients on behalf of Sales Managers.
• Coordinates with the Finance department to process invoices, track incoming payments, and ensure timely renewal of memberships or packages.
• Prepares daily, weekly, and monthly sales reports to track performance against targets and identify trends.
• Follows up with existing clients regarding upcoming renewals, ensuring high retention rates and customer satisfaction.
• Assists with the organization and execution of sales events, tournaments, and promotional campaigns at the facility.
• Addresses client administrative concerns (e.g., contract questions, freeze requests) promptly and professionally, escalating complex matters to the Sales Manager when necessary.
• Actively hunt for new clients (corporate, schools, and individuals) to generate new sales revenue and expand the customer base.

Personal Attributes:

• Team-oriented with a proactive attitude.
• Strong problem-solving and critical-thinking skills.
• A proactive and results-oriented mindset.
• Passionate about sports and maintaining a positive work culture.
• Organized, reliable, and adaptable to change.