Reservation Staff

About the Role

Mahaprana Experience is looking for a passionate and detail-oriented Reservation Staff to join our growing hospitality team. You will play a key role in delivering an excellent guest experience by managing reservations, responding to guest inquiries, and ensuring accurate booking administration across our hotel portfolio.

Whether you're a fresh graduate or looking to start your career in hospitality, this is a great opportunity to gain hands-on experience and grow with us.

Key Responsibilities

• Handle guest inquiries via email, WhatsApp, and online chat professionally and promptly.
• Process reservations, booking modifications, cancellations, and guest requests.
• Maintain accurate reservation records and administrative documents.
• Support the Sales & Marketing team with general administrative tasks.
• Assist with data entry, reports, and document preparation.
• Coordinate with internal departments regarding reservations, guest requests, and daily operations.
• Ensure all reservation information is updated accurately in the system.
• Perform other reservation and administrative duties as assigned.

Requirements

• Diploma, Bachelor's degree, or Experience in Hospitality, Tourism, Business Administration, or a related field.
• Fresh graduates are welcome to apply.
• Good command of English, both written and spoken.
• Computer literate and comfortable working with Microsoft Office and Google Workspace.
• Detail-oriented, organized, and able to manage multiple tasks.
• Strong communication and administrative skills.
• Willing to learn and support different operational tasks.
• Previous experience in reservations or hospitality is an advantage.