Job Description
Full details about the role and requirements
Yukerja Summary
The WE'RE HIRING ASAP – OPERATIONS SUPERVISOR role at Neksjob Philippines is curated from Bossjob (category Teknologi & IT). Note the work location (Pasay, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
A Call Center Operations Supervisor directs day-to-day team activities to ensure performance targets are met. Key duties include monitoring call quality, handling escalated issues, and coaching agents to optimize metrics like average handle time and customer satisfaction. They also manage staffing, training, and operational reporting.
Qualifications:
- At least 2 years Supervisory experience in a BPO/Contact Center
- Willing to work onsite
- Can start immediately
- Willing to work on a shifting schedule
Job Responsibilities:
• Lead and manage a team of Customer Service Representatives
• Monitor team performance and provide coaching
• Ensure quality and operational excellence
• Improve team productivity and workflow
• Resolve operational concerns and escalate when needed
• Ensure compliance with company and client standards