Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative role at Lexie is curated from Bossjob (category Kesehatan). Note the work location (Cebu, Central Visayas, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Respond to customer inquiries via phone in a timely manner.
- Provide excellent customer service by addressing customer needs and resolving issues efficiently.
- Maintain a high level of customer satisfaction through clear communication and support.
- Document customer interactions and maintain accurate records in the system.
- Collaborate with team members to improve processes and enhance the customer experience.
Requirements
- Educational Qualifications: High School Diploma or equivalent.
- Experience Level: No BPO Experience
- Skills and Competencies: Proficient in English, strong customer service orientation, effective problem-solving skills, ability to work well in a team, basic technical skills.
- Qualities and Traits: Empathetic, patient, and positive attitude towards customer interactions.
- Responsibilities and Duties: Ability to follow company policies and procedures effectively.
- Working Conditions: Fast-paced environment with flexibility in shifts, including evenings and weekends.