Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service - Live Chat and Phone Call (English Speaker) role at Hong Kong Yintatech Network is curated from JobStreet (category Teknologi & IT). Note the work location (Jakarta) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Job Responsibility:
Learn and demonstrate comprehensive understanding of the company’s products, policies and procedures.（AC&other house hold appliance）
Master the policies and operations of US self-built shopping website.
Understand closely to customers’ questions and concerns, and respond professionally and timely to inquiries, issues, concerns of customers.
Handle returns, exchanges and refund in a manner that satisfies all stakeholders.
Escalated issues according to the SOP and manage the complains.
Data entry / Record details of customer contacts and actions taken.
Analyze and sort out the feedback from customers to optimize our services and products.
Job Requirements:
Customer service experience in the following areas would be preffered: mechanical products and household appliances
College diploma or equivalent required
Must be fluent in oral and written English
Passion and patience in helping customers with their difficulties
Independent, detail-minded, well-organized, multi-tasking
Proficient with the use of computer and software applications/AI Tools
One year of customer service working experience in cross-border e-commerce enterprises, USA client servicing experience will be preferred
Able to work in the night time shift