Systems Support Engineer

Overview

We are seeking a skilled and motivated Systems Engineer with strong networking expertise, including cloud networking (Azure), to monitor, manage, and troubleshoot enterprise network environments. The ideal candidate will have hands-on experience with routing, switching, security, and network monitoring tools, along with the ability to work effectively with clients and internal teams.

Key Responsibilities

• Monitor and analyze corporate network performance using tools such as LogicMonitor, SolarWinds, Grafana, etc.
  - Configure and support Layer 2 switching technologies including VLAN, STP, VTP, RSTP, CDP, HSRP, and VRRP.
  - Detect, analyze, and troubleshoot network outages, recurring issues, and anomalies; classify incidents based on severity and drive them to resolution.
  - Manage and troubleshoot routing protocols including BGP, OSPF, EIGRP, RIP, and IGRP.
  - Perform in-depth network troubleshooting to identify and resolve complex issues in a timely manner.
  - Implement and support VPN technologies including IPsec and SSL VPN.
  - Configure and manage firewalls such as Palo Alto, Cisco ASA, Check Point, or FortiGate.
  - Conduct network traffic analysis using NetFlow, packet capture, and other monitoring tools for real-time visibility.
  - Design, implement, and manage Azure networking components including Virtual Networks (VNet), Subnets, NSGs, UDRs, Azure VPN Gateway, ExpressRoute, Load Balancers, and Azure Firewall.
  - Support hybrid connectivity between on-premises and Azure environments (site-to-site VPN, point-to-site VPN, VNet peering).
  - Collaborate with clients to understand requirements, provide solutions, and ensure high levels of customer satisfaction.
  - Maintain strong documentation and adhere to operational and security standards.
  - Manage multiple tasks and projects effectively within defined timelines.
  
  Required Skills & Competencies
  - Strong understanding of networking concepts and protocols, especially TCP/IP.
  - Hands-on experience in network monitoring, troubleshooting, and incident management.
  - Working experience with Azure networking services and cloud infrastructure.
  - Excellent analytical and problem-solving skills.
  - Strong communication and interpersonal skills with the ability to work with cross-functional teams and clients.
  - Ability to work in a fast-paced environment and manage multiple priorities.
  
  Preferred Qualifications
  - Certifications such as CCNA and/or CCNP.
  - Microsoft Azure certifications (AZ-104, AZ-700 or equivalent) are highly desirable.
  - Experience with enterprise network environments and security practices.
  
  Education & Experience
  - Bachelor’s degree in Engineering or a related discipline.
  - 3 to 5+ years of relevant experience in networking and systems engineering, including exposure to cloud networking (Azure).
  - Equivalent practical experience may be considered in lieu of a degree.

Originally posted on Himalayas