Job Description
Full details about the role and requirements
Yukerja Summary
The IT Support Helpdesk Staff role at PT. Milenial Solusi Internusa is curated from JobStreet (category Teknologi & IT). Note the work location (South Tangerang, Banten) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
About the role
PT. Milenial Solusi Internusa is seeking an enthusiastic and technically proficient IT Support Helpdesk Staff to join our growing Information & Communication Technology team. This is a full-time position based in South Tangerang, Banten. In this role, you will be the first point of contact for our users, providing technical support and resolving IT-related issues to ensure smooth business operations. You will play a crucial part in maintaining our IT infrastructure and delivering exceptional customer service to internal and external stakeholders.
Key responsibilities
Provide first-level technical support to end-users via telephone, email, and ticketing systems
Diagnose, troubleshoot and resolve hardware, software and network-related issues efficiently and professionally
Document all support requests and resolutions in the helpdesk management system for record-keeping and analysis
Escalate complex technical issues to senior IT staff or relevant departments when necessary
Install, configure and maintain computer hardware, software applications and peripherals
Provide user training and guidance on IT systems, applications and best practices
Maintain IT asset inventory and ensure compliance with company IT policies and procedures
Monitor system performance and respond to alerts to prevent potential issues
Contribute to the improvement of IT support processes and documentation
Support IT projects and initiatives as required by management
What we're looking for
Proven experience working in an IT helpdesk or technical support environment, preferably 1-3 years
Strong knowledge of Windows and/or Linux operating systems
Proficiency in troubleshooting common hardware and software issues
Experience with ticketing systems and IT service management tools
Excellent communication skills with the ability to explain technical concepts in simple terms to non-technical users
Problem-solving mindset with strong analytical and critical thinking abilities
Ability to manage multiple support requests and prioritise workload effectively
Customer service-oriented approach with patience and professionalism
What we offer
Competitive salary and benefits package aligned with industry standards
Opportunities for professional development and technical training programmes
Career advancement pathways within the IT department
A collaborative and supportive work environment
Exposure to diverse technologies and IT infrastructure systems
Structured onboarding and mentoring from experienced IT professionals
Work-life balance with standard working hours and leave entitlements