Department Manager - MAX Fashion Lippo Mall Puri

Department Manager, Lippo Mall Puri

The job holder will be responsible for maximizing department sales, leading to the achievement of store targets.

Job Description:

• Achieve department sales targets and KPIs through effective team leadership and customer service excellence.

• Monitor daily, weekly, and monthly sales performance, take corrective actions to improve results.

• Analyze sales trends and customer preferences to maximize department profitability.

• Lead, motivate, and coach the sales team to deliver outstanding service and meet performance standards.

• Schedule and manage staff shift according to store traffic and operational needs.

• Conduct regular team briefings and performance evaluations.

• Ensure the department’s visual presentation aligns with brand standards and seasonal guidelines.

• Coordinate with the Visual Merchandiser to maintain attractive product displays and cleanliness.

• Monitor stock levels and ensure proper replenishment.

• Maintain a high level of customer satisfaction by ensuring professional and friendly service.

• Handle customer complaints or feedback effectively and provide quick solutions.

• Monitor stock movement, conduct regular stock takes, and report discrepancies.

• Minimize stock losses through effective control and monitoring.

• Prepare daily/weekly/monthly reports on sales, staff performance.

• Ensure all operational SOP's, policies, and compliance requirements are followed.

• Support store-level audits and operational reviews.

• Act as a bridge between store management and department staff. Collaborate with other departments to ensure smooth store operations.

Job Specification:

• Min. Educational Background: Diploma Degree,

• English (preferred)

• Minimum 3-5 years experience in retail fashion industry, with at least 2 years in a supervisory role.

• Experience managing sales team, stock management, and visual merchandising