Senior Client Manager

About iiDENTIFii

iiDENTIFii powers innovators in remote biometric digital authentication, globally. We're looking for a Senior Client Manager to own and grow our most strategically important enterprise relationships at a pivotal point in our journey.

The Role

The Senior Client Manager is the commercial and relationship backbone of iiDENTIFii's enterprise portfolio — owning retention, driving growth, and serving as both the client's internal champion and iiDENTIFii's commercial face externally. Operating in a compliance-heavy environment, this role demands commercial sharpness, executive presence, and deep domain credibility in biometric identity verification and banking. This is not a reactive support role.

What You'll Do

Account Ownership & Client Relationship Management

• Own a portfolio of enterprise clients (including tier-1 banks and FSPs) as the primary relationship lead
• Build multi-level relationships from operational teams to C-suite and procurement decision-makers
• Maintain structured Account Plans and conduct regular EBRs to ensure clients are realising measurable value
• Monitor client health indicators proactively and coordinate cross-functional responses when needed

Retention, Renewal & Commercial Growth

• Own the full renewal cycle — planning, negotiation, and execution — with strong retention outcomes
  Identify and close upsell, cross-sell, and expansion opportunities across use cases, volumes, and integrations
  Lead commercial conversations including pricing, contract amendments, and scope expansions
  Maintain accurate CRM pipeline data and contribute to NRR targets through expansion revenue

Strategic Account Planning & Executive Engagement

• Develop and execute tailored account strategies aligned to client objectives and iiDENTIFii's commercial goals
• Engage at executive level to position iiDENTIFii as a long-term strategic partner, not just a vendor
• Lead joint business planning sessions and navigate stakeholder dynamics, political changes, and competitive threats
• Participate in industry forums and events to deepen relationships and raise iiDENTIFii's sector profile

Industry & Domain Expertise

• Maintain deep knowledge of FICA, POPIA, FSCA, NCA, and the South African banking landscape
• Stay current on digital identity, biometrics, KYC/AML, and fraud prevention trends
• Engage credibly in technical product conversations and share market intelligence internally

Client Onboarding & Implementation Support

• Lead the commercial and relationship dimensions of new client onboarding through to live implementation
• Coordinate across solutions engineering, product, operations, and support to meet onboarding commitments
• Define success criteria with new clients and ensure they receive the training and enablement to adopt at scale

Voice of the Customer & Internal Collaboration

• Systematically capture client feedback and pain points to inform product and engineering prioritisation
• Partner with marketing on case studies, testimonials, and co-marketing initiatives
• Provide regular, data-driven portfolio reports to the COO and leadership team

What You Bring

• 7+ years in client management or account management within financial services, with a proven track record across tier-1 banks or major South African FSPs
• Demonstrated ability to manage complex, multi-stakeholder relationships at senior and executive levels
• Commercial ownership experience across renewals, upsells, and NRR targets — with the instincts to identify opportunity and manage revenue risk
• Strong knowledge of FICA, POPIA, FSCA, NCA, and the broader South African banking ecosystem
• Familiarity with digital identity, KYC/AML, onboarding, and fraud prevention as applied to FSPs
• Proficiency in CRM tools and a data-driven approach to portfolio health and reporting
• Exceptional communicator with executive presence and high emotional intelligence

CULTURE AND BENEFITS

Why Join Us

iiDENTIFii is solving one of the most consequential technical problems in Africa's digital economy: how do you verify that someone is who they say they are, remotely, at scale, across infrastructure that is inconsistent and high stakes? Our biometric identity platform is trusted by some of the continent's most demanding institutions precisely because we have built something that works.

Benefits

• Your money works harder here. As an iidentifii employee, you gain exclusive access to ABSA's Employee Value Proposition, including preferential rates on home loans, vehicle finance, and personal loans, putting real financial benefit in your pocket from day one
• Performance pays. Our competitive compensation package is designed to reward people who make an impact, because we believe exceptional work deserves exceptional recognition
• Family comes first. We offer enhanced family responsibility leave, giving you the time and space that matters most when life calls
• Your annual leave entitlement grows with your tenure
• Johannesburg-based; remote-first culture
• A technically excellent, mission-driven team at the frontier of biometric identity technology

Originally posted on Himalayas