Client Services

VERSI BAHASA INDONESIA (HUNTER MODE)

Role Summary

Client Services Executive bukan sekadar handle client namun juga Sales.

Role ini adalah advisor sekaligus revenue driver.

Tugas utama:

Menggali kebutuhan klien

Mengarahkan keputusan

Membangun trust

Dan mendorong klien menuju komitmen (deal)

Mayoritas klien adalah pengusaha & investor asing

👉 Bahasa Inggris WAJIB aktif (spoken & written)

Key Responsibilities

Melakukan discovery call dengan klien (dalam Bahasa Inggris)

Mengidentifikasi:

kebutuhan bisnis

urgensi

kesiapan finansial klien

Mengubah kebutuhan klien menjadi solusi yang terstruktur

Menyampaikan layanan dengan pendekatan value-based selling (bukan harga)

Membangun trust dan memandu klien dalam pengambilan keputusan

Menangani objection secara profesional dan strategis

Mengarahkan klien dari:

interested → serious → commit → onboarding

Melakukan follow-up secara konsisten dan persuasif

Berkolaborasi dengan tim Commercial untuk meningkatkan conversion

Menggunakan AI tools untuk:

analisa klien

komunikasi

pembuatan proposal

Traits Required (WAJIB ADA)

Bahasa Inggris aktif (spoken & written)

Komunikatif dengan presence sebagai advisor (bukan CS pasif)

Punya naluri bisnis (paham urgency & value)

Persuasif tapi tetap terstruktur (tidak asal jualan)

Tahan tekanan (client asing bisa demanding)

Cepat belajar (regulasi, bisnis, struktur perusahaan)

Punya ownership tinggi terhadap klien

Bisa membedakan:

klien serius

klien buang waktu

Disiplin dalam follow-up dan dokumentasi

Reality Role

Ini bukan:

Admin

Customer service biasa

Tukang jawab chat

Ini adalah:

Advisor

Decision driver

Revenue support

Growth Path

Client Services Executive

→ Senior Client Advisor

→ Project Manager

→ Consulting Manager

→ Director

🇬🇧 ENGLISH VERSION (HUNTER MINDSET)

Role Summary

The Client Services Executive is not a passive support role (Sales).

This is an advisory sales role focused on driving revenue through structured client engagement.

Your job is to:

Understand client needs

Frame the right solution

Build trust

Guide clients toward commitment

Our clients are primarily foreign entrepreneurs and investors

👉 Fluent English (spoken & written) is mandatory

Key Responsibilities

Conduct structured discovery calls in English

Identify:

business needs

urgency

financial readiness

Translate client needs into clear, structured solutions

Present services using value-based selling (not price-based)

Build trust and guide clients toward informed decisions

Handle objections with professionalism and strategy

Drive client movement from:

interest → seriousness → commitment → onboarding

Maintain consistent and persuasive follow-up

Collaborate with the Commercial team to improve conversion

Use AI tools to enhance:

client analysis

communication

proposal development

Required Traits

Fluent English (spoken & written) – mandatory

Strong communication with advisor-level presence

Commercial awareness (understanding value, urgency, decision-making)

Persuasive but structured (not pushy, but directional)

Emotionally stable under pressure

Fast learner (business, legal, and regulatory exposure)

High ownership mindset toward clients

Ability to distinguish:

serious clients

time-wasters

Strong discipline in follow-up and documentation

Role Reality

This is NOT:

Administrative work

Passive customer service

Chat support

This IS:

Advisory role

Decision influencer

Revenue driver

Growth Path

Client Services Executive

→ Senior Client Advisor

→ Project Manager

→ Consulting Manager

→ Director