Key Account Aftersales Assistant Manager - Dealer Heavy Equipment

Qualification :

• Minimum Diploma (D3) or Bachelor’s Degree (S1) in Mechanical Engineering, Industrial Engineering, Automotive/Heavy Equipment Engineering, or a Business/Commercial discipline with extensive technical exposure in the heavy equipment industry.

• At least 8 years of proven experience within a Heavy Equipment Dealership, with a strong track record in Aftersales Account Management, Technical Sales, or Contract Performance

• Strong capability to translate technical equipment drawings, component life-cycle data, and dealer service capabilities into commercial value propositions.

• Deep understanding of dealership operations, parts supply chain flows, warranty claims administration, and aftersales commercial contracts.

• Exceptional B2B stakeholder management, sharp business acumen regarding dealership margins.

• Data-driven mindset, proficient in Microsoft Office (Excel, PowerPoint), persuasive communication, and a results-oriented approach focused on maximizing dealer value.

• Fluent in Bahasa Indonesia; English proficiency is highly preferred for executive reporting and commercial alignments

Key Responsibilities:

• Act as the primary technical-commercial liaison between the dealership and major corporate mining clients. (Dealership Account & Contract Management)

• Lead regular Value Strategy Committee (VSC) Performance Reviews to demonstrate dealer value creation, ensure contract compliance, and secure high-level client retention.

• Leverage Condition-Based Maintenance (CBM) insights, machine telematics, and backlog data to proactively identify and convert technical needs into dealership revenue—specifically driving the sales of genuine spare parts, component overhauls, and customized service contracts. (Dealership Revenue Generation ; Aftermarket Sales).

• Conduct rigorous analytical tracking of equipment performance indicators, including Physical Availability (PA) with a target, MTBF, and MTTR, utilizing dealer service capabilities to build continuous operational trust with major fleet owners. (Fleet Performance & Trust Optimization)

• Oversee strategic Condition Based Maintenance (CBM) programs (PAP, UIP, MIP) and monitor dealer telematics platforms (Caretrack/Matrix) to ensure optimized maintenance execution, translating machine health data into proactive commercial recommendations for clients. (Proactive Maintenance Delivery)

• Drive dealership profitability by monitoring the Cost Comprehensive Effectiveness (CCE) ratio. Ensure efficient service contract validation and parts inventory coordination at site/branch levels to eliminate surcharges and maximize aftermarket margins. (Commercial & Margin Control)

• Collaborate closely with Aftersales Departements, Parts/Logistics Departments, Sales & Marketing Departement to ensure field execution aligns with corporate dealer-customer agreements, maintaining the highest standard of product support and principal branding (Cross-functional Dealer Coordination).