Managed Service Engineer

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Qualifications:

• Minimum Bachelor's Degree (S1) majoring in Information Systems, Telecommunication Engineering, Information Technology, Management Information Systems, or any related major;
• Have experience in the field of network security is preferred;
• Having CCNP-Security or equal lever certification is preferred;
• Experience in implementing and monitoring Cisco Enterprise Solution; 
• Experience in managing security solution such as Firewall/VPN; 
• Good understanding of operational concepts, monitoring methodologies, and troubleshooting techniques for network and security environments; 
• Good grasp of Incident and Escalation Management processes, including prioritization, triage, and timely service restoration; 
• Good ability in complaint and incident handling, including clear communication of status, resolution, and RCA to technical and non-technical stakeholders; 
• Good problem-solving skill, with the ability to analyze incidents and recommend effective solutions; and 
• Have motivation to develop, honest and high initiative. 

Job Description:

• Proactively monitor client infrastructure and solutions to detect and identify potential problems or errors before they impact operations; 
• Ensure the continuous, normal operation of daily client services and critical infrastructure components; 
• Configure, manage, and optimize security environment policies and rules;
• Conduct regular audits and ensure compliance with security policies; 
• Manage and execute change requests and fine-tuning adjustments submitted by clients.
• Maintain accountability for meeting and exceeding service level agreements (SLAs) defined by customers;
• Provide timely and accurate reporting on the operational status and condition of customer infrastructure to both internal and client stakeholders;
• Develop and generate comprehensive documentation required for project lifecycle management, including MOP, RCA, CR, monthly reports, etc;
• Partner with cross-functional teams to strategically implement security controls, thereby enhancing the overall security posture of the infrastructure;
• Actively participate in cross-functional teams and projects dedicated to supporting continuous improvement and operational excellence initiatives; and 
• Undertake additional tasks as required to meet evolving project needs and ensure successful outcomes.