Site Leader (Bilingual in English & Mandarin)

站点负责人兼董事长助理：

1. 与每位运营经理在每项项目上进行协作

2. 与后勤团队（包括人力资源、财务、信息技术等部门）展开合作

3. 担任与客户的主要联络人，及时回应他们的需求和投诉，组建、领导并激励团队开发培训体系及人才发展项目，以提升团队的专业能力

4. 制定绩效评估指标，并实施奖惩制度

5. 定期汇报项目进展情况，并保持客户满意度

6. 识别潜在的商业风险并制定应急计划（如数据安全、服务中断等）

要求:

1. 了解印度尼西亚的劳动法规和市场环境

2. 具备 BPO 相关工作经验，具备电子商务行业从业经验，具备较强的沟通能力

3. 流利掌握中英文，包括口语和书面表达

4. 拥有至少 2 年的运营经理工作经验

5. 最低教育水平：学士学位（S1）

6. 诚实、坚韧、勤奋，并能承受压力工作

薪资：20-30 条/月

地点：日惹

Site Leader & Director Assistant

Job Description:

• Collaborate with each Operations Manager on every project

• Collaborate with back office teams(including HR, finance, IT)

• Act as the main liaison with clients, responding to their needs and complaints in a timely manner

• Build, lead, and motivate the team

• Develop training systems and talent development programs to improve the team’s professional competencies

• Establish performance evaluation indicators and implement reward and disciplinary systems

• Report project progress regularly and maintain customer satisfaction

• Identify potential business risks and develop contingency plans (such as data security, service disruptions, etc.)

Requirements:

• Fluency in Mandarin & English both spoken and written (Min. HSK 5 and TOEFL 580)

• Understand labor regulations and the market environment in Indonesia

• Have relevant work experience in BPO with minimum of 2 years experience as an Operational Manager

• Have experience in e-commerce industry

• Possess strong communication skills

• Minimum education background: Bachelor’s degree (S1)

• Honest, resilient, diligent, and able to work under pressure

Salary: 20-30 juta