Fraud Operations Team Leader

Job Description:

• Evaluate all documents and work papers from Fraud - agents staff well documented.

• Monitor the precision and accuracy of the checking, analysis, and investigation process from agent worksheets.

• Ensure the team consistently meets throughput, SLA, and quality targets.

• Summarizing fraud trends and calculating total exposure as well as identifying how to mitigate them in the future.

• Review and evaluate team performance, provide learning opportunities or training, and take corrective action, for the team to work to maximize their potential.

• Prepare each team performance report weekly, monthly, yearly to support and evaluate future team performance.

• Collaborate with cross-functional teams to investigate and resolve fraud cases.

• Ensuring compliance with regulatory requirements related to fraud reporting.

Requirements:

• Minimum bachelor’s degree from any field.

• Minimum 6 (six) years of experience in a similar role at banking or related industry.

• Able to operate Microsoft Office, particularly PowerPoint & Excel.

• A plus if has experience handling IASC-OJK case fraud.

• Understands BI regulations, OJK regulations, and other regulations related to banking activities.

• Excellent communication and decision-making skills with the ability to demonstrate sound judgement and reflect the right business culture.

• Be a self-starter and able to work on an individual basis as well as part of a team.

• Strong analytical skills and the ability to work well under pressure with attention to detail, presenting information in a clear and concise manner.

• Possess strong written, verbal and research skills.