IT Helpdesk

Key Responsibilities:

• Monitor and verify application health after each deployment, identifying and reporting errors or anomalies promptly

• Perform post-deployment checks to ensure applications are running correctly in the client environment

• Coordinate with the development team to escalate and follow up on application bugs or issues found post-deploy

• Serve as the first point of contact for internal staff and external users experiencing software or application issues

• Prepare and submit daily, weekly, and monthly application status reports to relevant stakeholders

• Log, track, and manage support tickets through to resolution in a timely and documented manner

• Escalate complex or unresolved technical issues to the appropriate team with clear documentation

• Assist with software installation, configuration, and updates at the client site

• Maintain accurate records of issue logs, resolutions, and application performance observations

• Work on a rotating shift schedule to ensure coverage during operational hours

• Be stationed at the client's location and maintain professional conduct as a representative of the company

Requirements:

• Experience in IT support, helpdesk, or application monitoring roles

• Able to perform post-deployment application checks and identify functional or performance issues

• Experienced in preparing structured reports (daily, weekly, monthly) for technical and non-technical audiences

• Familiar with ticketing or ITSM systems (e.g. Freshdesk, Jira Service Management, Trello)

• Basic understanding of application environments, logs, and error messages

• Willing and able to work on a shift schedule, including evenings or weekends if required

• Willing to be placed at the client's location (on-site)

• Strong attention to detail, especially in monitoring and documentation tasks

• Service-oriented with good interpersonal and communication skills

• Able to communicate clearly in both Bahasa Indonesia and English