Operation Manager (Sports Club, Padel & Pilates)

About Us,

We have a padel and pilates sports facility in Pondok Indah South Jakarta, designed to be a community hub in Pondok Indah.

Our facility features three indoor padel courts, wellness facilities including a sauna, Pilates, and a Ceremonial Matcha cafe. More than just a sports venue, we create a place where people connect, compete, and spend time together.

We're looking for someone who wants to grow with us from the start and takes pride in building something extraordinary.

About the Role, 

As our Operations & Facilities Manager, you will be the person responsible for ensuring the building operates smoothly every day.

You will work directly under the CEO and become the operational leader on-site. You are expected to be proactive, highly organized, and calm under pressure. When guests have questions, when staff need advice, or when unexpected issues arise, you will be the first person everyone turns to.

Most importantly, you will represent the image and standards of our brand.

Responsibilities, 

Daily Operations

• Oversee the day-to-day operation of the entire facility.

• Ensure all areas of the building are clean, organized, and operating properly.

• Conduct detailed inspections throughout the day.

• Identify operational issues before customers notice them.

Team Leadership

• Supervise front-of-house staff including receptionists, runners, cleaning staff, and outsourced vendors.

• Schedule shifts and monitor attendance.

• Train new staff on service standards and SOPs.

• Ensure every staff member delivers excellent customer service.

Customer Experience

• Be the first point of contact for customer concerns or complaints.

• Resolve issues professionally and efficiently.

• Create a welcoming and premium experience for every guest.

• Build relationships with our members and regular customers.

Facilities Management

• Monitor the condition of the building, courts, furniture, equipment, and amenities.

• Coordinate repairs and maintenance with contractors and technicians.

• Follow up until issues are fully resolved.

• Ensure the club always looks presentation-ready.

Operations & Administration

• Work closely with Marketing Team & CEO to implement operational improvements.

• Monitor inventory and operational supplies.

• Prepare operational reports.

• Ensure SOPs are consistently followed.

Qualifications

• Bachelor's degree preferred.

• Graduates from Hospitality, Sports Management, Facility Management, Tourism, or related fields are encouraged to apply.

• Minimum 2–5 years of experience in hospitality, sports clubs, hotels, fitness centers, restaurants, or customer-facing operations.

• Excellent leadership and communication skills.

• Comfortable working on-site and actively involved in daily operations.

• Able to solve problems quickly and remain calm under pressure.

• Willing to work weekends and public holidays.

We're Looking For Someone Who...

• Has natural charisma and enjoys interacting with people.

• Takes pride in maintaining high standards.

• Notices small details before anyone else does.

• Loves building teams and creating positive work culture.

• Wants to grow with a dynamic, ambitious company rather than simply manage an existing operation.