Customer Experience Specialist

Job Descriptions

• Building engagement and maintaining good relationships with all Hukumonline customers.
• Engaging with all Hukumonline customers periodically since the beginning of the customer subscribing to Hukumonline services.
• Drafting a request letter for an audience/Discussion with client and following up on letters that have been sent;
• Analyzing, assessing potential collaboration, and exploring collaboration between Hukumonline and universities that are Hukumonline customers;
• Becoming a host or supporting personnel in Hukumonline Instagram Live activities or other service channels such as Hukumonline Youtube;
• Writing research memos and legal memos;
• Managing the work of the Hukumonline internship team in the Customer Experience Division; and
• Carrying out counter-performance of Unisol Hukumonline customer service benefits.
• Arranging and managing executive audience schedules and executive projects carried out in the Customer Experience Division;
• Carrying out regular projects in the Customer Experience Division;
• Analyzing customer data related to service utilization and creating strategies/ideas/input in customer retention efforts;
• Assisting in research for government agencies and international institutions for audiences;
• Following up on Customer Request needs related to Regulations and Decisions or other Hukumonline services.

Job Requirements

• Bachelor of Law degree is mandatory
• Work experience or internship in a law firm or international organization, or a company that focuses on B2B business;
• Has skills in using software related to Google Documents (Docs, Spreadsheets, Slides, etc.), Microsoft Office, Mentimeter, MIRO and other presentation software.
• Good in English writing and speaking skills
• Have research skills (including qualitative and quantitative);
• Have the ability to correspond letters in English with and in Indonesian.
• Good communication skills in conveying ideas, thoughts, or responding to messages from others, both in person and online communication via e-mail and social media platforms;
• Have experience in holding and facilitating FGDs, workshops and seminars through online platforms;
• Have good public speaking skills in Indonesian and English;
• Have the ability to write terms of reference for activities in English and Indonesian;
• Have experience in managing research projects or project activities related to law, human rights, the environment, the press, protection of women, children, the disabled, and indigenous peoples (optional);
• Have experience in organizing and/or leading a campus or community organization