Job Description
Full details about the role and requirements
Yukerja Summary
The Front Desk Agent role at Aston Hotels is curated from JobStreet (category Perhotelan & Pariwisata). Note the work location (Lombok) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Greet guests warmly and provide professional customer service.
Perform guest check-in and check-out procedures efficiently.
Handle room reservations, cancellations, and modifications.
Answer phone calls, emails, and guest inquiries promptly.
Provide information about hotel facilities, services, and local attractions.
Process payments and maintain accurate guest accounts.
Resolve guest concerns or complaints in a courteous and timely manner.
Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction.
Maintain accurate records and update the property management system (PMS).
Follow hotel policies, security procedures, and data privacy standards.
Assist with administrative and front office duties as assigned.