Epic Certified Patient Experience Patient Access Analyst

This is a remote position.

About Us

Ellit Groups is aPrivate Equity-backed, woman, minority-led healthcare IT consulting firmfocused onProvider and Payer organizations. We partner with healthcare leaders who value operational excellence, real-world experience, and diverse perspectives to drive better outcomes.

Our firm is built by former healthcare operators who understand the realities of running complex healthcare systems. This combination ofoperator credibility and investment-backed growthenables us to deliver high-impact, scalable solutions.

We differentiate ourselves by bringingpractical experience, executive-level insight, and a relentless focus on quality and outcomes. Our success is directly tied to our clients’ success

Position Overview

We are seeking a highly skilled Epic Certified Analyst to support Patient Experience and Patient Access operations. This role focuses on optimizing and supporting core access workflows including scheduling, registration, referrals, and patient engagement tools. The analyst will ensure efficient, high-quality patient access experiences through strong Epic build, troubleshooting, and workflow optimization.

Key Responsibilities

• Build, configure, and maintain Epic Patient Access applications, including Epic Cadence and Epic Prelude
• Support and optimize referral workflows, ensuring accurate routing, processing, and follow-up
• Maintain and enhance scheduling build including visit types, decision trees, and scheduling rules
• Support and troubleshoot patient engagement workflows within Epic MyChart
• Resolve Help Desk tickets related to Cadence, Prelude, MyChart, and referral workflows in accordance with SLAs
• Support Real-Time Eligibility (RTE) processes and ensure accurate insurance verification
• Partner with Patient Access, Revenue Cycle, and clinical operations teams to improve workflows and user experience
• Participate in system testing, validation, and implementation of enhancements and upgrades
• Analyze access-related issues and recommend system or workflow improvements

Requirements

Required Certifications

Candidates must be certified in the following Epic applications:

• Epic Cadence Certification
• Epic Prelude Certification
• Epic Welcome Certification
• Epic MyChart Certification
• Epic Referrals Certification

Required Experience & Skills

• Strong hands-on experience in Epic Patient Access environments
• Deep knowledge of:
• Decision Trees
• Visit Types configuration and maintenance
• Real-Time Eligibility (RTE) workflows
• Referral workflows and scheduling optimization
• Help Desk ticket resolution and end-user support
• Experience working in healthcare IT, preferably supporting Epic access applications
• Strong analytical, troubleshooting, and communication skills
• Ability to work independently in a remote, fast-paced support environment

Work Arrangement

• 40 hours per week (full-time)
• Remote role
• Approximately 25% travel required for onsite support, meetings, or operational needs

Benefits

Benefits

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a collaborative and innovative environment.
• Professional development opportunities to advance your career.
• Flexible work arrangements to promote work-life balance.

Originally posted on Himalayas