Shift Manager

Operations & Availability Management

• Ensure 24x7 availability and uptime of the data center through effective shift control.

• Monitor, operate, and oversee all critical infrastructure systems including HV/MV/LV substations (220kV, 22kV, 11kV), transformers, UPS, generators, HVAC (chillers, PAC, PAHU), BMS, fire systems, water supply, STP, lifts, and building services.

• Lead and coordinate on‑shift teams (Power, HVAC, BMS, Infrastructure, RHS) to ensure safe and reliable operations.

• Respond promptly to equipment faults or breakdowns, ensuring minimal or zero impact to DC infrastructure uptime.

• Participate in SAT, BCP drills, and snag identification/closure activities.

• Optimize operating conditions for energy efficiency, reliability, and security.

Incident, Change & Customer Management

• Act as on‑duty escalation lead, managing incidents, changes, problems, capacity, security events, and energy management.

• Execute and comply with approved SOPs, MOPs, and EOPs, ensuring safe maintenance and change activities.

• Ensure timely escalation, communication, and customer notification in line with SLA

• Manage customer requests, tickets, and complaints; coordinate resolution with internal teams and vendors.

• Ensure effective shift handover, follow‑up of pending issues, and accurate maintenance of logbooks and checklists.

• Prepare and submit daily, weekly, and monthly reports, including uptime, incidents, and power consumption.

Safety, Compliance & Continual Improvement

• Ensure compliance with business continuity, quality, environmental, energy, safety, and security standards.

• Enforce operational controls aligned with ISO 9001, 14001, 45001, 50001, 20000, 22301, 27001, PCI‑DSS, and SOC requirements.

• Implement incident reporting, corrective actions, and continual improvement initiatives.

• Ensure workplace safety through adherence to ISO 45001, including electrical and mechanical safety checks.

• Manage e‑waste and hazardous waste in line with ISO 14001 and regulatory requirements.

• Ensure effective operation of all safety and security systems within the data center.

Qualifications :

. Diploma / Degree in Electrical/ Mechanical Engineering or any graduate in appropriate engineering field.

. Relevant Work Experience: At least 2– 5 years.

· Total Work Experience: At least 4 – 7 years.

· Prior experience in DC infrastructure operation & maintenance. Or Other Critical Mission

· Prior experience in managing data center operations and handover from project team.

· Must have experience / engaged for carrying out IST with hyperscale customers in data center projects.

· Familiar with various Electrical, Mechanical, IBMS equipment.

· Extensive knowledge in Data Centre infrastructure design, construction / Fit out include mechanical, Cooling, builder works and security systems.