Job Description
Full details about the role and requirements
Yukerja Summary
The RETAIL OPERATION STAFF ( TEAM LEADER) role at PT BERSERI LEWAT AROMA is curated from JobStreet (category Retail & E-commerce). This role is marked as remote — check timezone and location requirements on the official listing. Yukerja.com is not the employer — applications are handled on the official source site.
Team Management:
Supervise and guide the sales team and other store staff to achieve sales targets and provide the best service to customers. Setting targets and delegating the targets to Sales Promotion / BA in charge.
Conduct performance assessments, provide feedback, and develop development plans to improve team competency.
Ensure all staff understand product knowledge and implement selling procedures in handling product.
Daily Operational Management:
In charge of planning opening a new store and working closely with the Marketing team in terms of offline events or campaign.
Ensure all store activities run smoothly in accordance with established SOPs.
Supervise all operational activities including sales, customer service, inventory management, and administration.
Manage the visual appearance and merchandising of the store to always be attractive and in accordance with the brand image.
Stock and Inventory Supervision:
Control and supervise inventory, ensure product availability
Conduct regular inventory and ensure the accuracy of stock data.
Collaborate with the warehouse team to forecast product needs.
Customer Service:
Maintain high customer service standards by ensuring every customer has a pleasant and satisfying shopping experience.
Handle customer complaints quickly and effectively, and develop strategies to increase customer loyalty.
Sales Strategy Development:
Input sales data and analyze market trends to develop effective sales strategies.
Propose and implement promotions or events that can increase sales and attract more customers.
Security and Compliance:
Ensure the store is always safe by implementing strict security procedures.
Reporting and Evaluation:
Prepare daily, weekly, and monthly operational reports covering sales, stock, and team performance.
Conduct periodic evaluations of operational performance and propose improvements needed to achieve efficiency.
Requirements:
Minimum Bachelor degree, preferably majoring in Business/Fashion Marketing/ Human Resources or other related major.
Strong leadership and problem solving skills.
Proven working experience for minimum 2 years in the same role, preferably in BEAUTY RETAIL.
Proven track record of achieving sales target and managing multiple stores.
Ability to plan, prioritize work, and delegate accordingly.
Have effective leadership style with strong interpersonal and communication skills.
Good sense and awareness about industry-related market and customer.
Analytical and strategic thinking abilities.
Adaptable to fast-paced and changing working environment.
Willing to work mobile around Java Area.
Excellent communication skills, both in Indonesian or English.
Mandarin language skill is a plus.
RELATE WITH RETAIL BUSINESS NATURE SO CANDIDATE NEED WORK 6 DAYS/WEEK IN WEEKEND AND HOLIDAY AND TAKE OFF/HOLIDAY 1 DAY/WEEK (WEDNESDAY/THURSDAY).
BRAND: Verites & GoodPerfumeStudio