Customer Service (Jewellery & Gold Representative) - Balikpapan

About the role

We are seeking an experienced Jewellery & Gold Representative to join our growing team in Balikpapan area. As a Jewellery and Gold Representative, you will be responsible for promoting and selling our prestigious jewellery brands to high-end customers across the region. 

What you'll be doing

• Develop and maintain strong relationships with both new and existing customers

• Showcase our jewellery collections and provide exceptional product knowledge and customer service

• Achieve individual and team sales targets through proactive prospecting and closing sales

• Attend trade shows and exhibitions to promote our brands and generate new leads

• Provide feedback to the marketing and product teams to help improve our offerings

• Collaborate with the wider sales team to share best practices and support each other's success

What we're looking for

• Minimum education: High School graduate for Gold Representative

• Minimum education: Diploma 3 / Bachelor Degree (S1) for Jewellery Representative

• Proven experience min. 1 years as a sales representative or consultant in fashion, luxury retail industry, automotive, or hospitality

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers

• A passion for the retail luxury industry and a deep understanding of high-end fashion products

• Strong negotiation and closing skills, with a track record of consistently meeting and exceeding sales targets

• Proficiency in both Bahasa Indonesia and English

• A positive, customer-centric attitude and the ability to thrive in a fast-paced, target-driven environment

• Willing to work in shift hours (Mall Operational Hours) and willing to work 6 days a week (Including Saturday, Sunday & Public Holiday, 1 day off on weekday)

Placement: New Store Central Park at Borneo Bay