Business Systems & IT Coordinator

We are looking for a proactive and tech-savvy Business Systems & IT Coordinator to join our growing team.

This is an exciting opportunity for someone who enjoys solving problems, supporting colleagues, and improving the way a business operates through technology. You will play a key role in supporting our workplace technology, maintaining our core business systems, and helping implement process improvements that make everyday work easier and more efficient.

If you're someone who enjoys learning new technology, taking ownership of projects, and finding smarter ways of working, we'd love to hear from you.

What You'll Be DoingWorkplace IT Support

• Provide first-level IT support to internal employees
• Configure and deploy laptops, desktops, and mobile devices
• Troubleshoot hardware, software, printers, and office equipment
• Install and maintain approved software
• Support employee onboarding and offboarding from an IT perspective
• Maintain IT equipment and asset records

Business Systems Administration

Support the administration of the company's core business platforms, including:

• Google Workspace
• Microsoft Teams
• Monday.com
• Make.com

Your responsibilities will include:

• Managing user accounts and permissions
• Supporting employees with system enquiries
• Maintaining system documentation
• Monitoring existing automations
• Troubleshooting day-to-day system issues

Process Improvement

Working closely with management and internal teams, you will:

• Identify opportunities to improve business processes
• Assist in implementing workflow improvements
• Help maintain and improve Monday.com boards and workflows
• Support the ongoing development of business automations using Make.com
• Organise and maintain digital documentation and shared resources
• Contribute to creating efficient and scalable business systems

About You

We're looking for someone who is:

• Curious and eager to learn new technology
• Organised and detail-oriented
• A strong problem solver
• Comfortable managing multiple priorities
• A team player who enjoys helping others
• Able to explain technical concepts in a clear and simple way
• Passionate about improving processes and finding more efficient ways of working

Essential Skills & Experience

• Strong computer literacy and troubleshooting skills
• Experience supporting Windows-based computers and workplace technology
• Excellent communication and interpersonal skills
• Strong organisational and time management skills
• Ability to learn new software and business systems quickly
• Confidence supporting users with varying levels of technical knowledge

Desirable Experience

Experience with any of the following would be an advantage, but is not essential:

• Google Workspace Administration
• Microsoft Teams Administration
• Monday.com
• Make.com or other automation platforms
• Business process improvement
• Workflow or project management software
• Process documentation and standard operating procedures

Training will be provided for the right candidate.

Why Join Us?

This role offers the opportunity to develop beyond traditional IT support. As you grow in the role, you'll gain exposure to business systems administration, workflow automation, and process improvement, working closely with leadership to help shape how technology supports the business.

If you're looking for a role where you can make a real impact, develop new skills, and grow your career, we'd love to hear from you.