Manager Service Support

Join a High-Performance Culture That Drives Innovation and Excellence 

At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level. 

Why Vertiv? 

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward. 
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture. 
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. 

Job Responsibilities:

• The Manager, Service Operations leads the back-office teams responsible for Procurement, Vendor Management, Order Management, and Service Data Management, each delivered through a team leader or supervisor.
• The role is accountable for SLA compliance, processing accuracy, and data integrity across these functions, supporting Vertiv’s Americas Services business through process discipline and continuous improvement.
• Success requires strong operational and people management capability, analytical skills, and a customer-focused mindset, along with the ability to manage through leaders and coordinate across supply chain, field operations, sales support, and finance.

Qualifications:

• 10+ years of progressive experience in services process, customer support, or business process operations.
• With 3 to 4 years managing team leaders or supervisors (managing-managers experience), not solely individual contributors.
• Proven track record running multi-team operations through a leadership layer in a shared services or global business services environment supporting procure-to-pay, order-to-cash, or data management functions.
• Demonstrated experience implementing process improvements, ensuring data quality, and driving measurable results in operational support functions. Experience with procurement, order management, or supplier coordination required.
• Amenable to 

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development
• Transparent and Open Communication