KASAMA COACH

Job Title: Kasama Coach

Location: Jakarta Timur

Department:Completion

Reports To: Completion Manager

Employment Type: Fulltime

Job Overview

A Kasama Coach is responsible for providing direct support and guidance to students in their

academic, personal, and professional development while at the same time addressing their

financial challenges. This role focuses on assisting students in identifying goals, overcoming

challenges, and achieving success throughout their university journey through regular coaching

sessions and collaborative support programs which starts before start of class until they

graduate.

Key Responsibilities:

• Conduct coaching through various channels: Chat, calls, emails, and face-to-face with prospective students and continuing students.
• Support, guide and help students during their college life to set, track and achieve their academic, personal and career-related goals.
• Identify barriers to student completion and success; and collaborate on strategies to overcome them.
• Support students in developing effective study habits, time management, and self-regulation skills.
• Refer students to appropriate school resources (counseling, academic services, financial aid, etc.) when needed.
• Monitor student progress and maintain coaching documentation.
• Build positive, trust-based relationships with students, teachers, and staff.
• Attend team meetings, training sessions, and meet weekly / monthly performance targets.
• Work on weekends as needed.

Required Qualifications:

• Bachelor’s degree in Psychology, Education, Counseling, Social Welfare or a related field
• 1+ year of experience in students mentoring or coaching, educational counseling, tutoring (preferred)
• Strong understanding of adolescent/young adult development.
• Familiarity with higher education system and student support services (preferred)
• Strong organizational and documentation skills (specifically in Google Workspace)
• Willingness to work flexible hours depending on student needs.
• Strong communication, emotional intelligence, listening and critical thinking skills.
• Familiarity with technology, social media and learning management systems.
• highly organized, team-oriented, and able to work independently

Preferred Qualifications:

Skills

• Active listening and empathetic communication.
• Goal-setting and progress monitoring.
• Conflict resolution and problem-solving.
• Group engagement.
• Coaching techniques.

Knowledge

• Student development theory and learning strategies.
• Mental health awareness and when to refer to professional services.
• Educational pathways, career readiness, and scholarship/financial aid processes.
• Diversity, equity, and inclusion practices.

Abilities

• Build trust and rapport with students from diverse backgrounds.
• Motivate and empower students to take ownership of their learning journey.
• Balance empathy with accountability.
• Collaborate effectively with teachers, other departments, and parents.
• Adapt coaching strategies to meet the unique needs of each student.
• Willing to learn and adapt in a dynamic university environment.
• Ability to handle sensitive and confidential information with professionalism.