L1 Engineer - Server X86 & Appliance

Key Responsibilities:

• Monitor server performance (CPU utilization, memory, disk I/O) and hardware health in real time using monitoring tools or management consoles (such as iLO, iDRAC, IPMI).

• Ensure that the physical conditions of the servers in the rack, including ambient temperature and power supply (PSU) status, remain within normal limits to prevent hardware failure.

• Handle incidents and service requests through the ticketing system in accordance with priorities and SLA targets.

• Perform initial recovery procedures in accordance with established work instructions to minimize service downtime.

• Perform basic troubleshooting and initial diagnostics on system failures, such as basic connectivity issues, login failures, or indications of hardware component failure (e.g., predictive disk failure).

• Execute standard changes, implementing low-risk changes such as restarting services, basic account configurations, or minor setting adjustments in accordance with relevant team approvals.

• Escalate issues quickly and accurately to the L2 team if the problem cannot be resolved or if there are signs of hardware failure.

• Update ticketing and logbook; ensure that every activity, corrective action, and incident status is properly recorded and that the Operational Logbook is filled out for handover purposes.

• Support preventive maintenance activities.

Requirements:

• Minimum Diploma/Associate Degree in Computer Science, Computer Engineering, Informatics Engineering, or a relevant IT field.

• Minimum 1 year of experience in infrastructure/server. Fresh graduates are welcome to apply and for fresh graduates, a minimum GPA of 3.00 is required.

• Basic Linux or Windows Server knowledge.

• Basic hardware understanding (Dell, HPE, etc.).

• Basic networking knowledge and familiarity with monitoring tools.

• English Proficiency: Must be able to read technical documents (manuals) and write incident chronology reports in English.

• Willing to work in 24/7 shifts and able to adapt quickly to new technologies.

• Willing to be assigned to customer sites.

• Strong analytical skills to handle high-pressure situations and resolve issues rapidly.

• This role requires acceptance of a contract-based employment status.

Nice to have:

•    Experience in Telco or Data Center (DC) environments.

• Basic scripting skills (e.g., Bash, Python, or PowerShell).

• Familiarity with ITSM tools (e.g., ServiceNow, Jira, or Remedy).