Systems Engineer

Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!

At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other.

Job Summary:

We are seeking a motivated and customer-focused Systems Engineer – Business Systems (GDC) to join our team. This role involves providing technical support, maintaining enterprise systems, assisting with projects and implementations, and ensuring a high level of service for end users. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a proactive approach to problem-solving while supporting both operational and strategic IT initiatives.

Duties and Responsibilities:

The Systems Engineer – Business Systems (GDC) will be responsible for, but not limited to:

1. User Support & Incident Management
   • Respond to user queries, gather support request information, analyze issues, and document all work performed.
   • Ensure support requests and problem tickets are completed within established SLAs.
   • Train users in the proper use of hardware and software as necessary.
   • Provide exceptional customer service and end-user support.
2. Systems Administration & Technical Support
   • Perform routine systems support, maintenance, and testing.
   • Troubleshoot hardware, software, networking, and communication issues.
   • Assist with equipment repair and replacement activities.
   • Support Azure, Microsoft 365, SharePoint, Exchange, Teams, Entra ID, and Intune environments.
   • Assist with Apple Business Manager, Mosyle, or other MDM solutions.
3. Projects & Continuous Improvement
   • Assist with research and development initiatives.
   • Support the implementation of new technologies and IT projects.
   • Assist System Administrators and Engineers with projects and implementations.
   • Maintain accurate and up-to-date documentation.
   • Research and recommend solutions for hardware and software issues.
4. Asset & Vendor Management
   • Assist with inventory tracking and maintenance.
   • Support procurement activities and record keeping.
   • Maintain records, project documentation, user instructions, and reports.
5. Additional Responsibilities

   • Attend meetings as required.

   • Maintain current knowledge of emerging technologies and industry best practices.
   • Perform other duties as assigned.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience as an IT Helpdesk Technician, Support Specialist, Systems Engineer, or End-User Support professional.
• AZ-900 Microsoft Azure Fundamentals Certification (Required).
• Strong troubleshooting, documentation, critical thinking, and problem-solving skills.
• Experience supporting Microsoft 365 services, including SharePoint, Exchange, Teams, Entra ID, and Intune.
• Experience with networking, firewalls, switches, and access points.
• Familiarity with Apple Business Manager and MDM solutions such as Mosyle or JAMF.
• Familiarity with GitHub, Azure DevOps, and third-party administration platforms.
• Familiarity with Microsoft licensing administration and Partner Center.
• Excellent customer service and communication skills.
• Ability to work independently and collaboratively in a team environment.
• Ability to work flexible hours and participate in on-call support rotations.

Preferred Qualifications:

• Knowledge of ITIL frameworks.
• Experience supporting enterprise cloud environments and automation initiatives.

Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

At this time, we cannot sponsor applicants for work visas.

Originally posted on Himalayas