Project Leader

Tool Proficiency

• Project/program management tools (e.g. Asana, Notion, Jira)

• Google Workspace

• Presentation & stakeholder communication tools (e.g. PowerPoint/Google Slides)

• Client engagement / delivery tracking (CRM or similar)

• Reporting & dashboarding tools for portfolio-level visibility (e.g. Google Sheets/Excel, Looker Studio)

Required Qualifications

• Education: Bachelor’s or Master’s degree in Business, Management, Engineering, Industrial Engineering, or a related field

• Experience: Minimum 5–8 years in project/program management, management consulting, or organizational transformation, including at least 2–3 years leading multi-stakeholder engagements at the executive/C-level

• Proven track record of leading end-to-end transformation programs that connect People, Process, and Technology, with clear evidence of measurable business impact (e.g. adoption rate, cost efficiency, revenue impact)

• Demonstrated experience managing a portfolio of multiple concurrent engagements (2–4 projects) with competing priorities and deadlines

• Strong track record in change management and stakeholder alignment, including managing resistance, driving buy-in, and securing executive sponsorship

• Experience owning client relationships at the executive level, including contract renewal, account growth, or upsell/cross-sell conversations

• Familiar with delivery methodologies (Agile/Waterfall/Hybrid), project governance, RAID (Risks/Assumptions/Issues/Dependencies) management, and scope control practices

• Comfortable making trade-off decisions and escalation calls under ambiguity, incomplete information, or conflicting stakeholder interests

• Experience leading or coordinating cross-functional teams (e.g. Sr. Product Consultants, Product Consultants, Designers) without necessarily having formal direct-report authority

• Sound commercial/business acumen — able to translate delivery outcomes into business value, and identify expansion or upsell opportunities within existing accounts

• Mature communication, presentation, and negotiation skills, with experience presenting to VP/C-level audiences and handling difficult conversations (e.g. scope disputes, delivery delays, budget constraints)

• Experience mentoring, coaching, or enabling other consultants/leads is a strong plus

• Prior exposure to industries such as HR services, recruitment, technology, or SaaS is an advantage

• Good communication in both Bahasa Indonesia and English (written & spoken), including the ability to produce executive-level reports and presentations in both languages

• Based in Jabodetabek, as this role involves direct, in-person collaboration with clients and delivery teams in the area

• Willing to travel to client sites within Jabodetabek (and occasionally outside) as needed

Job Description
As a Project Leader, you are responsible for leading end-to-end transformation by connecting people, process, and technology to ensure measurable business impact and sustainable change. You hold end-to-end accountability for up to 4 client engagements, coordinating Sr. Product Consultants and the delivery team beneath them, while owning the client relationship at the executive level.

Key Responsibilities

Strategy & Direction

• Define the transformation strategy, roadmap, and success metrics for each client engagement, in alignment with the client’s business objectives

• Translate ambiguous or high-level client problems into a structured transformation plan spanning people, process, and technology

• Set direction and priorities across the portfolio of engagements, balancing client urgency against team capacity

Delivery Oversight

• Oversee delivery across multiple engagements (up to 4 projects at a time), ensuring each stays on scope, timeline, and quality expectations

• Coordinate Sr. Product Consultants (up to 2 per project) on solution direction, delivery milestones, and quality bar — a coordination relationship, not a formal direct-reporting line

• Review and approve trade-off decisions and scope escalations raised by Sr. Product Consultants before they affect client commitments

• Monitor portfolio-level risks, issues, and dependencies (RAID), and intervene early when engagements show signs of derailing

• Track and report portfolio-level progress, risks, and outcomes to leadership (e.g. CTO/Delivery Lead) on a regular cadence

Change Management & Stakeholder Alignment

• Lead change management planning and execution within the client organization, including stakeholder mapping, communication plans, and adoption strategies

• Facilitate alignment across client stakeholders who may have competing priorities, and manage resistance to change constructively

• Act as the primary escalation point for client-side conflicts or concerns that Sr. Product Consultants cannot resolve at their level

Client Relationship & Business Growth

• Own and maintain the client relationship at the executive/C-level, acting as the main point of contact for engagement health and strategic conversations

• Identify and pursue expansion or upsell opportunities within existing accounts, in coordination with the sales/business development team

• Represent the company in client meetings, steering committees, industry events, or networking activities as needed

• Support contract renewal discussions by demonstrating delivered value and building the business case for continued engagement

Outcome Ownership

• Ensure solution adoption and business outcomes are achieved — not just delivered — by tracking post-implementation usage, impact, and client satisfaction

• Define and monitor success criteria for each engagement (e.g. adoption rate, efficiency gains, client satisfaction scores) and course-correct when targets are at risk

• Conduct engagement retrospectives to capture lessons learned and improve delivery playbooks for future projects