Client Advisor - Luxury Watches

About Luxehouze

Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.

We are looking for a Client Advisor, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.”

What Will Be Challenging

Please read this carefully - it’s here to help you self-select.

• Expectations are high and visible

• Priorities can change as the business scales

• Feedback is direct and frequent

• Performance is measured by results, not intentions

• If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.

Responsibilities:

• Deliver against revenue targets and all key performance metrics.

• Well-versed about the brands and sharing the knowledge with valued clients.

• Providing excellent service to clients in line with the brand's rules.

• Initiating connections and building relationships with both existing and new clients.

• Managing and preserving clients information and preferences.

• Continuously boosting sales to meet monthly targets.

• Monitor sales flow, stock, and shipment.

• Stand by for inquiries and ensure effective follow-ups to drive conversion.

Requirement & Qualifications:

• Mandatory background experience in luxury watches, fashion, automotive, or property

• Target oriented, high integrity and trustworthy

• Effective in persuasive communication

• Energetic and outgoing interpersonal

• Good notion in verbal and written English and Bahasa Indonesia

• Passionate about delivering exceptional customer service

• Self-motivated with a proactive approach to follow up

• Having experience in luxury brand is a plus.

• Time management skill