Deskripsi Pekerjaan
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Ringkasan Yukerja
Lowongan Air Freight Manager - Indonesia Office di Hecny Transportation kami kurasi dari JobStreet (kategori Logistik & Supply Chain). Perhatikan lokasi kerja (South Jakarta, Jakarta) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
About the role
We are seeking an experienced Air Freight Manager to join our team at PT. HECNY TRANSPORTATION BAHARI INDONESIA'. As a Manager for Air Freight representative, you will be the primary point of contact for our valued customers, supplier and colleagues, providing exceptional service and support to ensure their satisfaction. This is a full-time position based in South Jakarta.
What you'll be doing
Responding to customer inquiries and requests via phone, email, and other communication channels in a timely and professional manner
Resolving customer issues and complaints effectively, with a focus on finding solutions and maintaining positive relationships
Documenting customer interactions and maintaining accurate records
Providing feedback and recommendations to management to help improve our customer service processes and procedures
Collaborating with other departments to ensure a seamless customer experience
Maintaining a thorough understanding of our products, services, and policies to provide accurate information to customers
What we're looking for
Excellent communication and interpersonal skills, with the ability to build rapport and provide exceptional customer service
Strong problem-solving and critical thinking skills to effectively handle customer inquiries and complaints
Proven experience in a customer-facing role, preferably in the Sea Freight industry
A positive, adaptable, and solution-oriented mindset
Fluency in both English and Bahasa Indonesia
What we offer
At PT. HECNY TRANSPORTATION BAHARI INDONESIA', we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, we offer a range of benefits,
we encourage a collaborative and supportive team culture where everyone can thrive.
About us
PT. HECNY TRANSPORTATION BAHARI INDONESIA' is a leading provider of comprehensive freight forwarding services company, specializing in ocean and air freight services with more than 60 offices worldwide. With a strong presence in the Manufacture, Transportations & Logistic industry, we are dedicated to delivering reliable and efficient services to our clients across Indonesia and beyond.
Apply now to join our talented team and contribute to the growth of our company. And please send your CV in English, thank you!