Costumer Concierge

Branch Location: Filmore Medical Clinic - Canggu, Bali

Key Responsibilities

Patient Admission & Reception

• Welcome patients and visitors with a warm, professional, and hospitality-driven approach to create an exceptional patient experience.

• Assist patients with check-in, registration, and verification of personal information while ensuring accurate documentation in the Electronic Medical Record (EMR) system.

• Coordinate with doctors, nurses, and the operations team to ensure a smooth and efficient patient journey.

• Ensure patients complete all required administrative processes before and after their appointments.

Appointment Management

• Manage patient appointments efficiently while coordinating schedules with doctors and the clinical team.

• Confirm, remind, reschedule, or cancel appointments as necessary to optimize clinic operations.

• Prepare and distribute daily appointment schedules to doctors and relevant teams.

• Monitor appointment flow and assist in minimizing patient waiting times.

Customer Service

• Serve as the primary point of contact for patients regarding clinic services, doctors, treatment procedures, and operational policies.

• Provide accurate information regarding available services, treatment packages, and patient visit procedures.

• Conduct post-visit follow-ups to ensure patient satisfaction and maintain a positive patient experience.

• Handle patient inquiries, concerns, and complaints professionally, escalating issues when appropriate.

• Build long-term relationships with patients through responsive, empathetic, and service-oriented communication.

Administrative Support

• Perform administrative duties, including patient data entry, documentation, and maintenance of Electronic Medical Records (EMR).

• Manage communication through telephone, WhatsApp, email, and other communication channels.

• Process billing, payments, invoices, and other patient administrative requirements accurately.

• Coordinate closely with doctors, nurses, and other healthcare professionals to ensure seamless patient care.

• Ensure effective communication among departments to support daily clinic operations.

Clinic Experience

• Maintain a clean, organized, and welcoming reception and waiting area that reflects Filmore's premium healthcare standards.

• Ensure brochures, promotional materials, and patient information are well-stocked and properly displayed.

• Support clinic events, health talks, and patient engagement activities when required.

Requirements

• Minimum Diploma (D3) or Bachelor's Degree (S1) in Hospitality, Business Administration, Healthcare Administration, Communications, or other related fields.

• Minimum 1–2 years of experience as a Customer Service, Front Office, Guest Relations, Receptionist, or Customer Concierge, preferably in a clinic, hospital, hospitality, or premium service environment.

• Excellent interpersonal, communication, and customer service skills with a warm and professional demeanor.

• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.

• Detail-oriented and able to maintain accurate administrative records.

• Familiarity with Electronic Medical Record (EMR) systems is an advantage.

• Proficient in Microsoft Office and digital communication platforms.

• Fluent in both Bahasa Indonesia and English, written and spoken, is required.

• Willing to work on a rotating schedule, including weekends and public holidays, based on operational needs.

Know More

• Filmore Pharma - www.filmorehealth.com

• Filmore Medical - www.filmoremedical.com