Virtual Care Veterinary Technician - Teletriage (Relief)

At Modern Animal, we’re on a mission to build the future of veterinary care, together. We believe in bringing humanity back to veterinary medicine, and we’re looking for a passionate, compassionate, highly organized and skilled Credentialed Veterinary Technician (referred to internally as Veterinary Nurse) to join our team on an as-needed Relief basis.

Available Schedules:

• Flexible, relief-based schedule. Work virtually when coverage is needed and when your availability allows. Perfect for those looking to pick up extra shifts or maintain a flexible work-life balance.Ideal Candidate: This role is ideal for a self-motivated individual who can jump in to provide seamless support for our team. We’re looking for someone who thrives in a fast-paced environment. You’re adaptable, communicative, and ready to jump in when needed- often within 48-72 hours’ notice.

What You’ll Be Doing:

• Engage with members via chat, phone, and video, providing support and education on their pets’ health and well-being
• Triage medical cases based on veterinary knowledge, offering recommendations and ensuring accurate information
• Review medical records to understand patient history and provide informed guidance
• Document clearly and accurately in patient records using veterinary terminology
• Verify and process prescriptions, ensuring appropriate follow-up for client requests
• Deliver top-tier client care with empathy and warmth, whether over chat, phone, or video
• Follow protocols, maintaining consistency while adjusting to each unique case
• Collaborate cross-functionally, providing feedback to improve processes and systems
• Thrive in a fast-paced, continuously learning environment, improving your skills and delivering excellent care
• Live and breathe our values: curiosity, integrity, excellence, accountability, and respect

Why You’ll Love This Role:

• A passion for veterinary care: You love providing excellent client experiences and clear, empathetic communication.
• Credentialed Veterinary Technician: You’ve successfully completed the VTNE and have at least two years of experience in small animal veterinary medicine (emergency and specialty experience is a plus but not required).
• Tech-savvy: You’re comfortable navigating multiple computer programs and online platforms.
• Exceptional communicator: You can clearly articulate medical information, both verbally and in writing, with compassion and clarity.
• Adaptable problem solver: You thrive in a dynamic environment and can generate innovative solutions to support our members and teams.
• Independent worker: You manage priorities and tasks effectively with minimal supervision.
• Continuous learner: You have a curiosity-driven mindset and are eager to grow professionally to improve patient care.
• Dedicated work environment: You have a quiet, distraction-free space and meet the following internet requirements:
• Minimum ISP parameters: >100mb_down, >100mb_up,