Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan SUPERVISIOR CUSTOMER SERVICE di Helo Klin Indonesia kami kurasi dari JobStreet (kategori Teknologi & IT). Perhatikan lokasi kerja (South Jakarta, Jakarta) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
About the role
Lead and develop a Customer Service team based on WhatsApp & CRM. Ensure fast, consultative, professional, and consistent customer responses. Manage team workload, targets, service quality, and productivity. Monitor customer funnel (Inquiry ? Qualified ? Booking/Lost) to identify bottlenecks and analyze conversion rates and lost leads to develop improvement action plans. Develop communication strategies including templates, sales scripts, FAQ, objection handling, and follow-up protocols. Conduct coaching, briefing, role play, feedback, and performance reviews. Monitor performance dashboards and coordinate across divisions including Marketing, Scheduling & Operations, and Customer Care.
Job Deskripsi
Memimpin dan mengembangkan tim Customer Service berbasis WhatsApp & CRM.
Memastikan respons customer cepat, konsultatif, profesional, dan konsisten.
Mengelola workload, target tim, kualitas pelayanan, dan produktivitas.
Monitoring komunikasi CS, audit percakapan, dan menjaga standar layanan.
Mengawasi funnel customer (Inquiry ? Qualified ? Booking/Lost) untuk identifikasi bottleneck.
Menganalisis conversion rate, lost leads, dan menyusun action plan perbaikan.
Mengembangkan strategi komunikasi: template, sales script, FAQ, objection handling, follow-up.
Melakukan coaching, briefing, role play, feedback, dan performance review tim.
Monitoring dashboard performa (response time, qualified leads, conversion rate, follow-up, lost reason).
Berkoordinasi lintas divisi: Marketing, Scheduling & Operations, Customer Care.
Kualifikasi
Pendidikan minimal D3/S1 semua jurusan.
Pengalaman ?3 tahun di Customer Service/Inbound Sales/Contact Center/Customer Experience.
Pengalaman ?1–2 tahun sebagai Team Leader/Supervisor berbasis target.
Leadership, coaching, communication, dan problem solving yang kuat.
Memahami funnel customer, conversion rate, qualification, objection handling, follow-up, closing.
Terbiasa menggunakan CRM, WhatsApp Business/API, omnichannel.
Kemampuan analisis data baik, mampu ubah data performa jadi action plan.
Terstruktur, detail, konsisten dalam menjaga kualitas data CRM.
Berorientasi target dengan tetap menjaga kualitas layanan & customer experience.
Pengalaman di industri jasa/hospitality/home service/premium service menjadi nilai tambah.
Benefits
BPJS Kesehatan
BPJS Ketenagakerjaan
Bonus and Target