English Customer Expert Fintech - Shifting

TP Indonesia is a dynamic and growing company dedicated to delivering exceptional customer experiences through innovative communication solutions. Located in Setiabudi, Jakarta Selatan, we are committed to excellence in the fintech industry and are currently seeking a Customer Expert Fintech - Shifting to join our team. This role offers an exciting opportunity for motivated individuals who are passionate about providing top-notch service and contributing to the success of a forward-thinking organization.

The Customer Expert Fintech - Shifting will be responsible for handling customer inquiries and support through phone and digital channels, ensuring a seamless experience for users of our financial services. Key responsibilities include resolving customer issues, maintaining accurate records of interactions, providing product information, and collaborating with internal teams to improve service quality. The ideal candidate will demonstrate strong communication skills, a proactive attitude, and a commitment to continuous learning and improvement.

We are looking for candidates who have an Associate Degree and between 1 and 3 years of experience in a related field. Proficiency in Call Center operations, Customer Service, Problem Solving, Teamwork, Customer Support, English Language, Customer Relationship Management, and Communication Skills is essential. We welcome individuals who are eager to grow within a fast-paced environment and contribute to the success of our fintech initiatives.