Supervisor Server

Position Summary

We are seeking an energetic, organized, and hands-on Floor Supervisor to join our team at a vibrant, casual Greek restaurant in Uluwatu, Bali. As a Floor Supervisor, you will play a key role in managing daily front-of-house operations, supporting and leading our floor staff, and ensuring that every guest receives exceptional service. If you are a motivated hospitality professional who leads by example, thrives in a fast-paced environment, and loves coastal island vibes, we’d love to have you on board!

Key Responsibilities

• Operational Leadership: Oversee daily floor operations to ensure smooth, efficient service during shifts.

• Team Support & Supervision: Lead, mentor, and motivate waitstaff, runners, and bussers to maintain high service standards.

• Guest Experience: Actively engage with guests, handle special requests, and handle guest feedback or complaints with tact and professionalism.

• Quality Control: Ensure all food and beverages served meet restaurant standards in presentation and timing.

• Daily Briefings & Rostering: Conduct daily pre-shift briefings and assist the manager with floor positioning and task delegation.

• POS & Cashiering: Oversee POS transactions, opening/closing cash counts, and manage end-of-shift reports.

• Hygiene & Safety: Ensure strict adherence to food safety, hygiene, and cleanliness standards throughout the dining area.

• Upselling & Sales: Drive sales goals by encouraging upselling strategies among staff for Greek food specials and beverages.

• Training: Assist in onboarding and training new front-of-house team members.

Qualifications & Skills

• Experience: Minimum 1–2 years of experience as a Supervisor, Captain, or Senior Server in a casual dining, beach club, or high-volume restaurant setting (experience in Bali hospitality is a plus).

• Leadership: Strong leadership skills with a hands-on, positive, and approachable management style.

• Communication: Excellent communication skills in both English and Indonesian (written and spoken).

• Problem-Solving: Calm under pressure, quick to resolve customer complaints or operational bottlenecks.

• Technical Skills: Proficient with POS systems, cash handling, and basic computer applications.

• Flexibility: Willingness to work flexible hours, including split shifts, evenings, weekends, and public holidays.

Benefits

• Competitive basic salary + attractive service charge.

• Meal and transport allowance.

• Uniform provided.

• Career growth opportunities within an expanding restaurant group in Bali.

• A fun, supportive, and dynamic work environment in the popular Uluwatu area.