Restaurant Supervisor

Job Summary: We are looking for a proactive and results-driven Restaurant Supervisor to oversee the daily operations of LAX by But First, Coffee – Las Piñas. The ideal candidate will lead and support the branch team, ensure exceptional customer service, maintain operational and food safety standards, and oversee inventory and cash management. This role requires strong leadership, sound decision-making, and a commitment to delivering an outstanding dining experience while driving branch performance and operational excellence.

Work Location: LAX by But First, Coffee – Km. 17, Alabang–Zapote Road, Talon Dos, Las Piñas City, Metro Manila

Key Duties & Responsibilities

• Ensure the smooth and efficient day-to-day operations of the café-restaurant while maintaining high standards of service, food quality, cleanliness, and customer satisfaction.
• Supervise, train, coach, and motivate baristas and branch staff, ensuring compliance with company policies, operational procedures, and performance standards.
• Monitor daily branch operations, delegate tasks, and provide guidance to ensure productivity and efficient workflow.
• Handle customer inquiries, concerns, and feedback professionally, resolving issues promptly to ensure a positive dining experience.
• Oversee cash handling, sales reporting, inventory control, stock replenishment, and cost management to support branch profitability and operational efficiency.
• Coordinate with the kitchen and front-of-house team to ensure timely food preparation, service efficiency, and a seamless customer experience.
• Ensure compliance with food safety, sanitation, workplace safety, and company standards while maintaining a clean, organized, and audit-ready branch.
• Assist in opening and closing procedures, including branch readiness, equipment checks, and daily operational reports.
• Perform other duties as assigned by management to support business operations.

Qualifications

• At least one (1) year of supervisory experience in a café, restaurant, or food and beverage establishment.
• Strong leadership, coaching, and team management skills, with the ability to motivate and develop employees.
• Knowledgeable in branch operations, including customer service, cash handling, inventory management, sales reporting, and food safety standards.
• Excellent communication, interpersonal, and problem-solving skills with the ability to handle customer concerns professionally.
• Experience using point-of-sale (POS) systems and preparing operational or sales reports is an advantage.
• Highly organized, detail-oriented, and capable of working effectively in a fast-paced environment.
• Willing to work on shifting schedules, including weekends and holidays, as required.
• Preferably residing in Las Piñas or nearby areas.

Note: All applications are subject to screening and review. Only shortlisted candidates will be contacted for the next steps of the recruitment process.