Frontline Officer (Medical Aesthetics)

Will be place at: The Solitaire, Sanur – Bali, for Banobagi Plastic Surgery & Woori Plastic Surgery

We are a premium Korean aesthetic clinic brand preparing to welcome discerning patients in Bali. Our focus is to deliver a five-star, personalised, and seamless medical journey that reflects the highest standards of Korean service excellence.

We are seeking a refined and service-driven professional to join us as a Frontline Officer — a role ideal for individuals from luxury hospitality or premium service environments who are passionate about creating meaningful, high-touch client experiences.

Key Responsibilities

Patient Enquiry & Pre-Visit Experience

• Respond to patient enquiries with warmth, clarity, and professionalism

• Provide accurate and personalised information on treatments, procedures, and pricing

• Understand patient goals and recommend suitable solutions

• Coordinate appointments and ensure smooth pre-visit preparation

Five-Star In-Clinic Journey

• Welcome and accompany patients throughout their visit with a polished and reassuring presence

• Coordinate consultations with specialist doctors and support treatment plan explanations

• Anticipate patient needs and ensure every touchpoint reflects a five-star, personalised experience

• Work closely with medical and front office teams to maintain a seamless service flow

Post-Treatment Care & Relationship Management

• Conduct thoughtful post-treatment follow-ups and recovery check-ins

• Monitor patient progress and respond to concerns with care and discretion

• Coordinate review appointments and ongoing care

• Maintain accurate and confidential patient records

Success Profile

We thrive in a dynamic, fast-evolving environment. This role is best suited for someone who:

• Remains calm, composed, and solution-focused in changing situations

• Is adaptable and responsive to operational improvements and new directions

• Takes initiative and ownership of the full patient journey

• Is detail-oriented while able to move quickly and efficiently

• Is energised by building systems and improving workflows

• Delivers consistent excellence without relying on rigid structures

Requirements

• Diploma or Bachelor’s degree in any field

• Minimum 2 years of experience in a luxury service environment (5-star hotel, high-end clinic, premium hospitality, or similar)

• Background in Beauty Advisor, Guest Relations, Front Office or Patient Coordination is highly preferred

• Excellent communication skills in English, Korean, and Bahasa Indonesia (Korean proficiency is an advantage)

• Well-groomed, professional, and confident in client-facing situations

• Highly organised with strong attention to detail

• Comfortable working in a developing, fast-paced environment where processes continue to evolve

Service DNA We Value

• Natural sense of timing, detail, and personalisation

• Poised and warm in high-end client interactions

• Discreet, trustworthy, and solution-oriented

• A collaborative team player with a strong sense of responsibility

Why Join Us

• Be part of premium Korean plastic surgery brand operations in Bali

• Exposure to Korean medical service excellence and international patients

• A structured environment focused on growth and long-term development

• Opportunity to help shape a new benchmark in luxury medical experience in Bali

Ideal Background

This role is especially suitable for professionals with experience in:

• 5-star hotels and luxury resorts

• Guest Relations / Front Office

• Premium healthcare or aesthetic clinics

who are looking to transition into a stable, career-growth-focused luxury medical environment.