Sales Back-End Specialist

Job Summary

The Sales Back-End Specialist will be responsible for providing comprehensive administrativr and operational support to the Sales Department. This includes managing sales data, processing orders, coordinating with other departments, and preparing accurate sales reports to support efficient sales operations.

The role ensures smooth coordination between sales teams, customers, and internal departments while maintaining accurate records and timely execution of sales processes. The Sales Back-End Specialist will handle customer inquiries and related orders to ensure a high level of customer satisfaction through efficient and proactive support.

Key Responsibilities

• Provide administrative and operational support to the sales team.
• Manage and maintain sales data, ensuring accuracy, completeness, and proper documentation.
• Process sales orders, quotations, invoices, and related documents accurately and efficiently.
• Coordinate with other departments, including Logistics, Finance, Operations, and Customer Service, to ensure timely order processing and fulfillment.
• Coordinate with Sales, Logistics, Finance, and other departments to ensure timely order fulfillment.
• Maintain and update customer records, sales reports, and databases.
• Monitor order status, inventory availability, and delivery schedules.
• Assist sales representatives with customer inquiries, product information, and documentation requirements.
• Prepare sales reports, performance tracking, and other business-related reports.
• Ensure accuracy and completeness of sales-related data and records.
• Support the implementation of sales processes and improvements.
• Handle customer concerns and coordinate resolutions with relevant teams.
• Assist in preparing sales presentations, proposals, and other sales materials.

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, or a related field.
• Fresh graduates are welcome to apply.
• Experience in sales support, sales administration, customer service, or a related role is an advantage.
• Proficient in Microsoft Office applications, especially Excel, Word, and PowerPoint.
• Strong organizational skills with excellent attention to detail and accuracy.
• Good communication and interpersonal skills.
• Ability to multitask, prioritize tasks, and meet deadlines.
• Strong analytical and problem-solving abilities.
• Experience with CRM or ERP systems is an advantage.
• Willingness to learn, adapt, and work collaboratively with different teams.